Store Manager

VICI•Walnut Creek, CA

13d•Onsite

About The Position

VICI is seeking a passionate and driven Store Manager to be the heartbeat of our retail location. This role is perfect for a leader who thrives on the sales floor, inspires teams, and is energized by creating unforgettable customer experiences. As Store Manager, you will shape both the performance and culture of the store—balancing hands-on leadership with strategic business execution. You will lead with a customer-first mindset, elevate your team, and drive strong business results while representing the brand at its highest standard. This role is built on three core pillars: Brand & Customer Experience, Sales & Business Operations, and Team Leadership & Development.

Requirements

5–7 years of retail experience, including at least 2 years in a supervisory or leadership role
Strong ability to lead, influence, and communicate across all levels of the organization
A customer-obsessed mindset with a natural ability to build relationships
Excellent analytical, organizational, and time management skills
Confidence working in a fast-paced, evolving startup environment
Strong problem-solving skills with a proactive, solutions-oriented approach
Proficiency in tools such as Google Workspace, Microsoft Office, Mac OS, Slack, and retail systems

Responsibilities

Serve as the ultimate brand ambassador by embodying the VICI culture and lifestyle on the sales floor.
Create a customer-first environment where stylists proactively build relationships, pull outfits, and offer expert fashion feedback.
Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.
Maintain product knowledge and ensure delivery of information to staff.
Take ownership of top-line sales growth by analyzing daily performance and executing strategic sales initiatives.
Analyze sales reports and data to determine needs of the business and collaborate with partners to set strategies to achieve goals.
Manage daily store operations, ensuring visual merchandising standards are met and the sales floor remains impeccably organized.
Work closely with buying team to advise on product assortment and displays based on customer demographics and market trends.
Maintain organization, upkeep, and cleanliness of both sales floor and backroom.
Actively onboard, train, mentor, and develop both associates and assistant managers to reach their full potential.
Train team on all store operations tasks from register to stockroom.
Foster an encouraging, fast-paced work environment where team members communicate openly and collaborate to serve the customer.
Build candidate pipeline.