Store Manager
About The Position
The Automotive Store Manager is a key contributor to the team, responsible for driving the overall performance and profitability of the store by collaborating with vendors, suppliers, customers, and associates. This role manages an efficient and profitable service department through productive staffing, customer retention, cost control, achievement of objectives, and maintenance of all service records. The Store Manager ensures that the daily technician schedule covers all sold repairs in a timely and efficient manner while maintaining a full and balanced schedule. The goal is to maximize efficiency, revenue, and productivity, focusing on customer satisfaction and operational effectiveness.
Requirements
- High school diploma or equivalent education
- Three (3) or more years of automotive service advisor/writer experience, including store management and supervisory experience
- Knowledge of automotive service, maintenance, and repairs
- Knowledge of MS Office products
- Knowledge of general business acumen and financial reporting
- Knowledge of Point of Sale (POS) software and computer utilization
- Valid Driver’s License
Nice To Haves
- ASE Certification
- ADP Workforce Now experience
Responsibilities
- Manage all aspects of store operations, including sales, ordering parts, inventory control, managing schedules, and customer service
- Develop and execute strategies to enhance sales performance and increase profitability
- Maintain communication with customers regarding the progress and status of their vehicle repairs
- Provide training, guidance, and motivation to staff to meet sales goals and deliver exceptional customer experiences
- Analyze sales metrics, technician time, and productivity to identify areas for improvement and implement changes as needed
- Review inspection reports from technicians to ensure quality and accuracy
- Enforce adherence to company policies and procedures, ensuring compliance across all areas
- Oversee cash handling procedures to ensure accuracy and accountability
- Maintain a clean and organized store environment to enhance the customer experience
- Ensure a clean and safe working environment for all employees and customers
- Maintain a professional appearance and treat all associates with respect
- Understand and adhere to all relevant federal, state, and local regulations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
