Store Manager, Bel Aire Plaza - Full Time

Macy's•Sacramento, CA

11d•Onsite

About The Position

Bluemercury, a luxury beauty destination and Macy’s, Inc. nameplate with 178 locations, is seeking a passionate Store Manager. This role is crucial in enhancing customer beauty experiences by leading a team to provide exceptional service, in-depth product knowledge, and expert beauty advice. The Store Manager drives sales and optimizes customer service through client interactions and relationship building, acting as a beauty advocate who role models best-in-class service and empowers their team to exceed expectations. A keen awareness of current trends and the ability to connect with others are essential.

Requirements

2-3 years of retail management experience is required.
Beauty industry experience preferred.
Advanced authority and expertise in successful retail team leadership required.
Strong interpersonal and communication skills; ability to connect up and down the organizational ladder to share knowledge.
Passion for beauty and staying updated with the latest trends and products.
Flexible availability, including days, evenings, Saturdays, and holidays.
Critical thinking, strategic partnerships, inspirational leadership.
Resourceful and able to adapt quickly to changing priorities.

Nice To Haves

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Responsibilities

Facilitate consistent team and individual communication to ensure collective knowledge.
Share the brand vision and business challenges, giving meaning and empowerment to the team while holding them accountable to high standards.
Exemplify the client-first service model in all interactions, personalizing approaches to building relationships with colleagues, clients, and visitors.
Drive for results with insight and intuition.
Analyze the business, develop strategies to drive KPI success, delegate, and celebrate progress towards goals.
Create and execute store-level event strategies to drive incremental sales.
Utilize coaching skills, empathy, performance management, and continuous improvement strategies to involve direct reports in their own success.
Proactively self-learn while collaborating with the team to cultivate a growth mindset.
Build relationships in the area to plan for and recruit a talent bench, including succession planning.
Execute all operational tasks with proficiency, advocate for knowledge-sharing and teamwork to support effective scheduling, inventory control, cost minimization, and profitability.
Build and maintain strong, personalized relationships with customers.
Provide a welcoming and inclusive atmosphere for all clients and colleagues.
Possess extensive knowledge of beauty products across various categories and continuously update knowledge on the latest products and trends.
Offer tailored product recommendations based on individual client needs, preferences, and skin types.
Conduct product demonstrations and provide application tips.
Drive sales through effective communication of product benefits and promotions.
Encourage repeat business by informing customers about loyalty programs and upcoming events.
Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
Participate in and occasionally lead in-store beauty workshops.
Collect customer feedback on products and services, providing insights to the management team.