Store Manager

Canadian Tire Corporation•Bridgewater, NS

20d•Onsite

About The Position

As a Store Manager at Mark's, you will be instrumental in leading the team to deliver exceptional customer service and operational excellence. You will act as a brand ambassador, promoting our culture and values while driving sales and ensuring a positive shopping experience for every customer. This role involves managing all aspects of store operations, including customer service, sales, inventory, visual merchandising, and team development, contributing to Mark's evolution as Canada's number one destination for industrial and casual apparel and footwear.

Requirements

Proven ability to coach, mentor, and develop department and store teams by setting expectations, communication, coaching, feedback, and ongoing support.
Proven ability to build and manage a daily, weekly plan for the department and store.
Exceptional communication skills.
Exceptional organizational skills.
Superior training and mentoring skills.
3-5 years retail experience required.
High energy, enthusiasm, and a drive to succeed.
Basic computer skills required.

Responsibilities

Provide leadership, coaching, and follow-up to ensure the team consistently delivers exceptional customer service and meets operating model standards.
Offer an exceptional omni-channel experience by supporting in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
Support customer acquisition through the promotion of customer loyalty and credit card programs.
Ensure execution of visual compliance standards, store maintenance, and pricing standards.
Establish and follow up on the execution of weekly price changes, promotional set-ups, and department POP as per workbook, ensuring 100% system pricing.
Deliver annual corporate shrink targets through team education, enforcement of LP and audit standards, and rigid inventory control.
Oversee preparation for annual inventories.
Ensure compliance with all corporate LP, Cash and Audit, and OH&S policies and procedures.
Create and/or monitor the creation of efficient store weekly scheduling for sales and support functions.
Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviors.
Create development plans and conduct annual appraisals for the management team and direct reports, supporting and coaching to improve performance gaps.
Ensure execution of the customer experience and provide resolution for all customer concerns.
Develop and lead the recruiting and hiring strategy for the store, maintaining a complete team.
Create succession plans through continuous training and development.
Act as a brand ambassador by promoting brands and culture.
Continually motivate the team and performance through recognition programs, store contests, and customer compliments.
Maintain Mark's performance management expectations, including progressive discipline where necessary.
Follow the disciplinary process consistently and impartially.
Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering).