Store Manager | University of Michigan: Westgate

Legends Global•Ann Arbor, MI

1d•Onsite

About The Position

The MDen is the official team store for the University of Michigan Athletic Department. Legends Global has partnered with Michigan Athletics to deliver legendary products and customer service through retail stores, e-commerce, and sales locations throughout the Michigan Athletic venues. The Westgate retail store will feature 9,000 square feet of retail designed to elevate the fan experience through collectibles, team-specific product, athlete (NIL) jerseys/products, and exclusive items designed only for the MDen. Our retail space will feature a custom design counter, where fans will be able to make an athlete jersey of their choice, or personalize a jersey to show they are a true Michigan fan. The store will also host athlete/coach autograph signings, and special events throughout the calendar year.

Requirements

Three-Five years industry experience.
Thorough knowledge of products.
Knowledge of personnel scheduling and store operations.
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation, and benefits.
Highly organized, self-motivated individual who can work independently.
Knowledge of principles and methods for showing, promoting, and selling products or services.
Strong leadership skills, with excellent oral and written communication skills.
Ability to manage multiple tasks and priorities and easily adapt to changing situations.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Ability to motivate, develop and direct personnel.

Nice To Haves

Associates or four-year college degree in retail, business, management or related field, is preferred.

Responsibilities

Oversee day-to-day operations of the store.
Ensure the Total Customer Experience.
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Communicate with Program Team to ensure availability of merchandise; maintain accurate inventory.
Execute all company visual merchandising directives.
Maintain appropriate level of store staff; hire, train, and evaluate personnel; promote or fire personnel.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Inform store employees on updated proper store operations and procedures.
Schedule and assign employee hours.
Monitor payroll and expenses daily to ensure budget is met.
Assist Program Team in reviewing merchandising activities, determining additional needed sale promotions.
Support and adhere to all company policies, procedures, and guidelines.
Direct all store operations on additional days, including game days and special events.