Store Manager

Clare V.•San Francisco, CA

15d•$70,000 - $100,000•Onsite

About The Position

The Store Manager operates a profitable and service-minded shop through the successful development of teams that can consistently deliver results. Responsible for various aspects of managing and coaching store associates while overseeing store operations to achieve sales, service, customer satisfaction, and profitability goals. Accountable for controllable budget and labor hours. Responsible for cultivating a diverse, inclusive, kind, collaborative culture where everyone has the opportunity to enjoy a sense of belonging and personal growth. Responsible for inventory management of store stock, both for incoming and outgoing products.

Requirements

Minimum 3+ years of retail management experience, including at least 1 year in luxury retail or high-end customer service environments
Strong leadership, coaching, and team development skills
Proven ability to drive sales, customer service, and operational performance
Strong clienteling and relationship-building abilities
Excellent verbal and written communication skills
Strong organizational, problem-solving, and decision-making abilities
Ability to multitask and prioritize effectively in a fast-paced retail environment
Computer proficiency and ability to quickly learn new systems and software
Ability to work a flexible retail schedule, including weekends, holidays, and blackout periods; Saturday availability required

Nice To Haves

Bachelor’s degree or equivalent combination of education and relevant work experience
Experience with inventory management, retail reporting, and POS systems
Experience managing store payroll, labor hours, and controllable budgets

Responsibilities

Ensure the store delivers quality guest experience in line with company values and directives (people experience, store operations, product, and community relationships)
Strong sense of product knowledge and ability to suggestively sell
Strong clienteling and relationship management
Drive business by hosting successful events in store
Move dynamically and lead from the floor to assess and fulfill the needs of the business, team, and guests through coaching and developing team members
Train sales teams in best practice selling skills
Can self-assess and make adjustments when needed; receptive to feedback
Store Manager will be taught the skill of monogramming
Adapts management style as necessary
Engages the store team in a manner that is motivating, respectful, and professional
Provides product knowledge and vendor information on new arrivals to team
Skillfully Provide constructive feedback to staff
Keeps the team informed of store goals and overall store performance
Works closely with the staff to troubleshoot customer issues
Skillfully reports staff concerns/issues to Director of Stores and presents proper and timely solutions
Responsible for hiring and developing people and for creating an environment and a store culture where people feel a deep sense of belonging and will have the opportunity to grow. Able to recruit, identify, hire, develop and retain excellent talent
Alert to general operational costs with a goal of savings driving and cost efficiency
Troubleshoot store problems and personnel concerns timely and fairly
Prioritize effectively
Fairly delegate responsibilities to the sales staff
Maintains a visually enticing store that is neat, clean, and organized
Ensures a positive work environment through recognition and motivation
Arrive on time and floor ready
Oversee staff in researching of brand to contribute product knowledge
Comply with in store/product cycle counts on a timely and accurate basis
Respond promptly to emails
Receive and process merchandise; handle transfers, return of merchandise to other vendors, in-store markdowns and promos, weekly bank deposits, petty cash and deposit logs
Keeps an organized stockroom and back of house
Manages cash flow from both customer purchases and store expenses
Maintains awareness of surrounding retail competition both broadly and from a product perspective
Seeks creative solutions to challenges
Maintain a healthy work environment for all
Interface with all levels of management and associates in a manner that promotes learning and respect
Oversee popup brands or other brand events