PetZoo - Store Manager - Anchorage

PFX-ASC AK Holdings LLC•Anchorage, AK

4d•Onsite

About The Position

A Store Manager manages store operations and customer support for quality service, customer satisfaction and profitability. Supervise, lead, and direct the activities of store personnel. Responsible for ensuring company guidelines and policies are understood and followed. Responsible for improving store volume, profitability, and exceeding forecasted budgets, established, and maintaining gross margins.

Requirements

High School Diploma or GED required.
3 years management experience required
Proficient in MS Outlook/Word/and Excel
Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting at least 50lbs, and perform all functions as set forth above
Able to work with live pets of all varieties.
Ability to work varied hours/days, including nights, weekends, and holidays, as needed
Able to relocate if necessary to other locations permanently or temporarily

Nice To Haves

Ability to communicate with associates and customers
Ability to motivate, coach, and manage store employees
Ability to read, count, and write to accurately complete all documentation
Ability to operate all equipment necessary to perform the job
Ability to directly handle live animals without fear
Ability to work in a fast paced, time critical environment

Responsibilities

Increase daily sales and daily tickets over established budget
Understand all Sales and P & L reporting as specified
Executes merchandise floor moves to drive sales
Takes proactive role in establishing and carrying out shrinkage control disciplines and programs and accepts high level of responsibility for store’s shrinkage performance.
Ensures all paperwork is processed within a timely manner according to company guidelines.
Follows up on receiving discrepancies, damaged goods and damage claims.
Maintains “best in class” customer service
Provide feedback on customer requests, and ensure right product mix for store
Recruit, interview and hire store personnel
Promote company culture and develop a positive employee morale
Coach, train and develop employees. Provide training, set performance goals and provide feedback to all direct reports. Determine and distribute work assignments to employees. Ensures maintenance, cleaning and store appearance is up to company standards.
Responsible for payroll budget and weekly processing for all employee time.
Prepare and conduct performance appraisals for associates. Take appropriate disciplinary action on employees, including making recommendations for termination, in accordance with company guidelines.
Ensures store-level compliance with company standards of safety, security, facility maintenance, postings/notifications and other administrative duties.
Provide feed-back, concerns, ideas, and needs to both Operations Manager and General Manager.
Promote the success of rewards programs and company promotions
Facilitate building cleanliness and maintenance