Store Manager

Family Express Corporation•Westfield, IN

5d•Onsite

About The Position

The Store Manager is a position of responsibility for establishing and maintaining customer relationships, oversees and is accountable for the operations of a store. Ensuring maximum sales and profitability through merchandise, inventory, expense control, human resource management, and managing operating costs and shrinkage. The Store Manager demonstrates a commitment to personal development and exceed company goals. The purpose of this position is to provide leadership in all store’s operational areas by guiding and motivating employees to provide safe, fast, and superior service to exceed customer expectations, stimulate the growth of the business. This position, along with all positions, are to uphold the Family Express Mission and Vision.

Requirements

Must be able to be on call 24 hours per day, 7 days per week
Must have a valid driver’s license
Must be at least 21 years of age
Must have at least a High School diploma or equivalent
Reliable transportation
Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.
Ability to obtain and maintain and Indiana alcohol manager designation
Completion of training requirements (ie. ServSafe, Cravin’s To Order, etc)
Situational Awareness
Strong customer-centric orientation
Time management, multitasking, productivity, and a sense of urgency
Excellent interpersonal and highly effective communication skills at all levels
High performance team building and strong team player
Ability to enhance team members’ performance
Commitment to company mission and values
Basic mathematical & computer proficiency
Constructively deals with conflict
Adaptability, flexibility, and receptive to change
Problem analysis & resolution at both strategic & functional level
Effective decision making based on sound judgment and reasoning
Ability to read, write, and understand English

Nice To Haves

2-4 year college degree
Previous retail experience
Microsoft Office experience

Responsibilities

Meets and exceeds expectations of the Family Express culture including building relationships, promoting the Living Brand, and serves as a product brand advocate as outlined in the Culture Audit expectations
Complete all daily, weekly, monthly accounting, banking, and auditing functions using Company approved accounting procedures
Conduct and ensure competitive fuel price surveys are completed as required
Accurately review, verify, and complete store payroll ensuring proper allocations, vacations, etc. added per schedule.
Effectively operates and maintains all approved store equipment
Execute the overall marketing, merchandising, and promotional objectives
Apply, enforce, and oversee the consistent use of early engagement, counseling, and disciplinary actions for all store associates according to Company policy and procedure
Ensure proper safety, maintenance, cleanliness, and image standards are maintained for the entire store through store image reviews, safety audits, and proper use of the daily and weekly shift duties lists by all associates
Monitor applicant tracking system daily and respond to all applications in a timely manner
Hire and retain qualified store associates to achieve a positive programmatic hiring number in each cost center of individual store and Company
Leads, motivates, inspires, trains, and coaches all employees
Ensures store security and safety for all customers and employees; promptly reports any incident
Ensure the store achieves the budgeted objectives and maintains a level of profitability acceptable to the Company, in the areas of sales, shrink, waste, cash over/short, expenses and labor management
Complete store schedules two months in advance (at minimum), ensuring all shifts are covered to meet business needs
Verifies and reviews proper labor budget utilization
Completes all scheduled performance reviews
Maintain active Cravin’s To Order training and ServSafe certifications at food service locations
May include safety committee assignments
Maintain a working phone at all times
Ensures appropriate store coverage for vacations by Associate Field Consultant or Store Manager, and ensures all shifts are filled
Completion of Living Brand University courses
Other duties as assigned