Store Manager, Derby Street Shops - Full Time

bluemercury•Lynnfield, MA

1d•$21 - $36•Onsite

About The Position

Bluemercury is seeking a passionate Store Manager to join their team. As a key member of the team, the Store Manager will play a vital role in enhancing customers' beauty experiences by leading their team to provide exceptional service, in-depth product knowledge, and expert beauty advice. The Bluemercury Store Manager drives sales and optimizes customer service throughout client interactions while building relationships. They are a beauty advocate who consistently role models a best-in-class service experience by assisting clients and meeting their beauty needs, and by empowering their team to exceed clients’ expectations. A keen awareness of current trends and the ability to connect with others makes them an essential colleague on the Bluemercury team.

Requirements

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Strong interpersonal and communication skills; ability to connect up and down the organizational ladder to share knowledge.
Passion for beauty and staying updated with the latest trends and products.
Flexible availability, including days, evenings, Saturdays, and holidays.
Critical thinking, strategic partnerships, inspirational leadership.
Strong interpersonal skills and ability to communicate and share knowledge.
Resourceful and able to adapt quickly to changing priorities.
2-3 years of retail management experience is required, beauty industry preferred.
Advanced authority and expertise in successful retail team leadership required.

Responsibilities

Facilitate consistent team and individual communication to ensure collective knowledge to all members of the team and business partners.
Share the brand vision and business challenges, give meaning and empowerment to the team while holding them accountable to the highest standards.
Exemplify the client-first service model in all interactions, hyper-personalize the approach to building relationships with colleagues, clients, and visitors. Drive for results with insight and intuition.
Analyze the business, develop strategies to drive KPI success, delegate, and celebrate progress towards goals. Create and execute store-level event strategies to drive incremental sales.
Utilize coaching skills, empathy, performance management, and continuous improvement strategies to involve direct reports in their own success. Proactively self-learn while collaborating with the team to cultivate a growth mindset.
Build relationships in the area to plan for, and recruit a talent bench; this includes succession planning.
Execute all operational tasks with proficiency, advocate for knowledge-sharing and teamwork between all team members to support effective scheduling, inventory control, cost minimization, and profitability.
Build and maintain strong, personalized relationships with customers; internal and external. Provide a welcoming and inclusive atmosphere for all clients and colleagues, ensuring they feel valued and understood.
Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances. Continuously update knowledge on the latest products and trends in the beauty industry.
Offer tailored product recommendations based on individual client needs, preferences, and skin types. Conduct product demonstrations and provide application tips to enhance customer experience.
Drive sales through effective communication of product benefits and promotions. Encourage repeat business by informing customers about loyalty programs and upcoming events.
Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.
Collect customer feedback on products and services, providing insights to the management team for continuous improvement.