Store Manager - Full Time

Urban Self Storage, Inc.•Renton, WA

6d•$21 - $23•Onsite

About The Position

Urban Self Storage is seeking a talented Store Manager to join their team. This is a full-time position with a Tuesday through Saturday schedule, averaging approximately 40 hours per week. The Store Manager will be responsible for managing the day-to-day operations of a self-storage facility, ensuring the property is clean, safe, and well-maintained. This role involves organizing and delegating tasks, coordinating with vendors, building referral partnerships, handling customer accounts, and delivering exceptional customer service. The Store Manager will also manage daily deposits, identify operational improvements, and collaborate with leadership to achieve company objectives.

Requirements

Positive energy with a customer-focused attitude
Strong attention to detail and problem-solving skills
Excellent communication and teamwork abilities
Ability to work weekends and occasional holidays as business needs require
Proficiency with computers, mobile applications, and standard office software including Microsoft Office, Outlook, Gmail, Google Sheets, internet search engines, and mobile app platforms
Ability to learn and navigate property management software and other computer-based systems
Strong data entry skills with the ability to accurately input, review, and manage customer account information
Ability to regularly use desktop computers, laptops, tablets, phones, and other office technology equipment
Ability to read computer screens, review digital records, and perform typing tasks for extended periods
Possession of a valid driver’s license and reliable personal transportation
Strong listening skills and ability to follow direction
Ability to complete assigned action items and achieve performance goals
Applicants must be authorized to work in the United States at the time of hire.

Nice To Haves

Prior management or leadership experience preferred

Responsibilities

Manage day-to-day operations of a self-storage facility
Ensure the property is clean, safe, and well-maintained, including tasks such as sweeping, dusting, mopping, trash pickup, changing light bulbs, pulling weeds, and ensuring all aspects of the facility are in working order
Organize and delegate tasks to team members
Coordinate with vendors to complete repairs and improvements in a timely manner
Build relationships within local apartment communities and businesses to support referral partnerships
Handle customer accounts, including delinquency actions, overlock placement, lock cutting/drilling for delinquent units in accordance with company procedures, and lock removal at customer request
Tour storage spaces and assist customers throughout the rental process
Maintain timely email and phone correspondence
Manage daily deposits, cash counts, and petty cash
Identify operational areas for improvement and propose effective solutions
Collaborate positively with team members and leadership
Deliver exceptional customer service during every customer interaction
Manage assigned KPIs to meet budget, occupancy, and rental goals
Work closely with leadership to improve overall operations and accomplish company objectives
Conduct regular property walks and security checks throughout the facility