Store Manager

O&G•Vernal, UT

13d•$50,000 - $75,000•Onsite

About The Position

We are seeking an experienced, hands-on Store Manager to lead all operations at our Vernal location. This is an industrial, business-to-business environment serving oil and gas customers throughout the Uinta Basin, not a retail setting. Because the Vernal location runs with a lean team of three, the Store Manager wears multiple hats and carries direct responsibility for the sales counter, the repair shop, the warehouse, and both inside and outside sales. The Store Manager also handles ordering for the location and is the final decision maker on site for day to day operations. The ideal candidate is a versatile, relationship-driven leader who is comfortable moving between customer facing sales, hands-on repair shop and warehouse oversight, and vendor and ordering responsibilities, all while maintaining strong product knowledge across our oil and gas equipment line. Success in this role depends on building and maintaining strong professional relationships with oilfield customers and vendors.

Requirements

High school diploma or GED required
3 to 5 years industrial, wholesale, or business-to-business sales experience
2 years supervisory experience
Comfortable using a computerized point-of-sale, invoicing, or inventory management system.
Lift and carry items up to 25 pounds, and operate a hand-truck, forklift, or other resource to lift and carry heavier items.

Nice To Haves

some college or an associate's degree preferred
Prior experience with ordering, purchasing, or inventory management preferred
Mechanical aptitude or prior repair shop experience preferred
Knowledge of oil and gas equipment products and their applications, with the ability to quickly learn about new products.
Excellent interpersonal and communication skills to interact effectively with employees, vendors, and customers.
Comfortable managing multiple functions at once given the size of the team, including sales, repair shop, warehouse, and ordering.
Ability to build and maintain long-term professional relationships with oilfield customers and vendors.
Ability to stand and walk for extended periods, lift heavy objects, and perform physically demanding tasks when restocking inventory or assisting customers with heavy items.
Strong critical thinking skills to address customer and organizational needs in creative ways.

Responsibilities

Own overall performance of the Vernal location, including the sales counter, repair shop, warehouse, inside sales, and outside sales.
Proactively engage with customers to understand their project or equipment needs, upsell products and services, and drive sales performance to goal.
Manage outside sales relationships and calls within the Uinta Basin service area, in addition to handling inside counter sales.
Oversee day to day repair shop workflow, including intake, job tracking, and coordination with technicians to keep turnaround times on track.
Oversee warehouse organization, receiving, and inventory accuracy, ensuring product is stocked, staged, and ready for oil and gas customers.
Place and manage vendor orders for the location, working with Purchasing to maintain appropriate stock levels and lead times.
Ensure the sales counter and warehouse present a clean, organized, and professional image for customers and vendors visiting the location.
Develop and maintain thorough knowledge of the store's inventory of oil and gas equipment and supplies. Stay informed on new products and industry trends.
Hire, train, schedule, and develop the store's small team; oversee time clocks and attendance for direct reports.
Build clear, documented processes for cross-training across sales, repair shop, and warehouse functions given the size of the team.
Ensure the sales counter, repair shop, and warehouse are clean, organized, and operating safely.
Monitor sales trends, margins, and department performance against goals; report results to ownership.
Promote a safe working environment by following all safety protocols, including proper use of equipment and handling of hazardous materials.
Serve as the primary point of contact between the Vernal location and company leadership in Flora Vista, communicating regularly on operations, ordering, and staffing.
As the only manager on site, the Store Manager is the final authority at the sales counter, in the repair shop, and in the warehouse at all times during their shift.
Handle customer issues: final say on returns, exchanges, price overrides, discounts, and any complaint an associate cannot resolve.
Manage store operations: opening and closing procedures, counter and phone coverage, breaks and lunch coverage, and first point of contact on any POS/Eagle system issue.
Manage emergencies: weather, medical, or security situations. The Store Manager is the point person for the store.
Provide notes to ownership on anything unresolved at the end of the day or week.