(USA) Store Manager - Supercenter

Wal-Mart Stores East • Memphis, TN

1d • Onsite

About The Position

The Store Manager is responsible for directing the management team and associates in facility operations, merchandising, and company direction. This role involves supervising and developing staff in a dynamic environment that may present challenges such as high turnover, engagement issues, and competitive markets. The Store Manager upholds the company's Open Door Policy, ensuring associates' concerns are heard and resolved. They also ensure compliance with company policies, manage financial performance, drive sales, and oversee the Academy training environment and store standards. Additionally, the Store Manager develops strategies to attract and maintain a skilled workforce, cultivates an environment of integrity and ethics, and builds internal and external partnerships to achieve business goals.

Requirements

• Bachelor's Degree and 2 years general management experience, including financial accountability
• 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination
• OR 4 years general management experience, including financial accountability
• 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination
• Successful completion of all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings)
• For facilities that sell firearms: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state specific requirements: may require a current state issued Certificate of Eligibility.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Experience as a Store Manager in a low complex store
• OR 1 year experience as a Store Manager in a medium complex store
• OR 2 years experience as a Store Manager in a high volume retail store
• Running a fresh or dry grocery area

Responsibilities

• Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team and associates in facility operations, merchandising, and company direction.
• Provides supervision and development opportunities for management and hourly associates, addressing challenges such as high turnover, engagement issues, and recruitment in a competitive market.
• Upholds the company's Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging resources, reviewing policies, and driving consistency in responsiveness and resolution.
• Ensures compliance with company policies and procedures by anticipating and responding to compliance issues, navigating challenging requirements, developing relationships with officials, holding associates accountable, analyzing reports, implementing asset protection and safety controls, maintaining quality assurance, overseeing safety reviews, and developing action plans.
• Initiates, directs, and participates in community outreach programs, engaging with the community and media as a company representative, and championing company-sponsored programs and sustainability efforts.
• Drives the financial performance of the facility by ensuring sales and profit goals are achieved, maintaining a strategic business perspective, anticipating KPIs, executing process improvements, controlling expenses, interfacing with market teams, and developing plans to correct deficiencies.
• Models, enforces, and provides direction on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved.
• Drives sales by accounting for multiple dynamic indicators, ensuring effective merchandise presentation, accurate pricing, proper signing, and in-stock and inventory levels, and budgeting and forecasting sales.
• Ensures the success of the Academy training environment and store standards by creating an engaging environment, integrating Academy associates into leadership activities, being available to trainees, acting as a culture champion, engaging customers, and maintaining a high level of customer service.
• Serves as a visible operations champion in the Academy program, welcoming new trainees, speaking on business experience, acting as an advocate, and participating in talent and succession planning.
• Provides overall direction by analyzing business objectives and customer needs, developing and implementing business strategies, analyzing costs and forecasts, determining resource requirements, evaluating operational processes, and identifying improvement opportunities.
• Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning.
• Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into programs and practices, developing consequences for violations, and supporting the Open Door Policy.
• Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring community outreach initiatives and engaging key stakeholders.
• Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, and creates opportunities for all associates to thrive.
• Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, models company values, and holds oneself and others accountable.
• Supports the company's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
• Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models.
• Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers all stakeholders when making plans.
• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager