Store Manager LensCrafters
About The Position
LensCrafters is a place for visionaries, combining state-of-the-art technology with a personal approach to eye care. Everything we do is centered around sight, learning from the best, and maintaining high optical standards to innovate the future of optical care. We are committed to taking care of our employees so they can provide the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in vision care products, eyewear, lens technology, and digital solutions. Join our global community of over 200,000 employees driving the transformation of the eyewear and eyecare industry.
Requirements
- High School graduate or equivalent
- 4+ years management/supervisory experience
- Comprehensive knowledge from operations, processes and business implications
- Strong influencing and negotiating skills
- Team building and management skills
- Knowledge of current optical theory and merchandise
- Strong communicator and listener
- Strong basic math skills (addition, subtraction, multiplication, division)
- Sales skills
- Familiarity with cash register, computers and calculators
- Ability to manage time under aggressive deadlines
Nice To Haves
- College degree or equivalent
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- LensCrafters Final Inspector Certification
- LensCrafters Quality, Fitting and Adjusting Program
- Previous experience in customer service and retail
- Knowledge of current store merchandise
- High level of business acumen to include detailed knowledge of LC Dashboard
Responsibilities
- Ensure the LensCrafters team provides unsurpassed Customer Service
- Provide training and coaching to the team leveraging Company provided programs
- Analyze reporting to create and implement action plans to improve store KPIs, including: NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
- Attract and hire highly engaged team to ensure the store has the right people in the right place at the right time
- Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
- Take pride in the store and guide team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
- Ensure all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment
Benefits
- health care
- retirement savings
- paid time off/vacation
- various employee discounts
- competitive bonus and/or commission plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
