Store Manager - Zales - SouthPark Mall

Signet Jewelers•Strongsville, OH

2d•Onsite

About The Position

Zales, part of Signet Jewelers, is seeking a Store Manager to lead day-to-day operations, focusing on sales, profitability, customer satisfaction, and team development. The role emphasizes a People First environment, promoting diversity and inclusion, building customer relationships, and delivering a best-in-class customer experience through personal selling, leadership, and coaching.

Requirements

At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
Advanced Communication skillset, both written and verbal.
Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills to provide effective team member training and excellent customer presentations.
Strong problem solving and conflict management skills to support internal and external customers.
Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Regularly required to communicate with and comprehend others.
Regularly requires the employee to stand, to reach with hands and arms, and to move between display cases to handle and/or feel merchandise.
Required to sit, stoop, bend, kneel or crouch as needed.
Must be able to lift and/or move up to 10 pounds.
Requires visual acuity sufficient to discern differences in quality of gemstones with or without the aid of a jeweler’s loupe.
Standard workweek regularly includes weekends, evenings, holiday, and extended hours.

Nice To Haves

Minimum of 2 years of college preferred
Specialty retail or jewelry experience
Diamond Council of America (DCA) certified
Bilingual skills are a plus.
Travel to training sessions and business meetings including air travel and overnight travel may be required.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development.
Champion a People First store environment that promotes diversity and inclusion.
Build and maintain lifetime relationships with customers.
Deliver a best-in-class customer experience.
Communicate performance expectations and ensure team members understand their impact on company success.
Coach and develop store staff to instill understanding of brand image and ensure consistent representation of the brand.
Support and communicate the strategic relevance of corporate initiatives and execute corporate plans.
Ensure team members, and self, deliver an exceptional customer experience through training, customer outreach, communication, and clear expectations.
Empower team members to respond to and resolve customer issues within established parameters.
Drive a high level of customer service through follow-up and customer outreach.
Compile and follow up on customer requests.
Attain sales projections and sales quotas, and develop strategies to maximize personal and team sales potential.
Observe operations to identify successes and opportunities for improvement.
Recognize strengths and identify root causes of operational problems, coaching staff to address and correct them.
Review and analyze reports, identifying trends, opportunities, and available resources to develop plans.
Keep management informed of competitor marketing, merchandising, and payment programs.
Advise management on new or changing merchandise and services needs and excesses.
Implement initiatives that will change behaviors to produce results.
Foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives with other Store Managers.
Demonstrate the ability to motivate, persuade, and influence the actions of others.
Demonstrate a commitment to the Company’s People First vision.
Responsible for the selection and development of talent to drive store growth.
Provide a compelling onboarding experience and ongoing coaching and development in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Communicate performance expectations, set actionable goals, and monitor progress and performance.
Maintain open communication with team members and management, encouraging participation and idea sharing.
Maintain accuracy of team member data in system records.
Establish a positive, professional work atmosphere where team members can perform their best.
Ensure all team members, guests, and vendors are treated with respect and valued for their contribution.
Respond promptly and accurately to all management directives, requests for merchandise transfers, inventories, and information.
Maintain the neatness and cleanliness of the location.
Ensure compliance with Company policies and practices.
Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule based on the right time to effectively run the business, including a combination of opening and closing shifts, weekdays, and weekends.
Perform additional duties and projects as assigned.
Maintain consistent regular scheduled attendance.