Store Manager - Kay Jewelers - Westfield Trumbull

KAY•Trumbull, CT

10d•Onsite

About The Position

At Kay Jewelers, we are dedicated to helping customers Celebrate Life and Express Love. As part of Signet Jewelers, a Great Place to Work-Certified™ company, we offer dynamic career paths with rewarding opportunities to impact others and inspire love. Join us and be part of a team that values diversity, inclusion, and building lifetime customer relationships.

Requirements

Minimum of 2 years of college preferred
At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
Advanced Communication skillset, both written and verbal.
Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills to provide effective team member training and excellent customer presentations.
Strong problem solving and conflict management skills to support internal and external customers.
Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.

Nice To Haves

Specialty retail or jewelry experience
Diamond Council of America (DCA) certified
Bilingual skills

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development.
Champion a People First store environment that promotes diversity and inclusion, fostering lifetime customer relationships and delivering a best-in-class customer experience through personal selling, leadership, and coaching.
Communicate performance expectations and ensure all team members understand their impact on company success.
Coach and develop store staff to ensure consistent brand representation in customer interactions and execution of store visuals and marketing.
Support and communicate the strategic relevance of corporate initiatives and execute corporate plans to produce desired results.
Ensure team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication, and clear expectations.
Empower team members to respond to and resolve customer issues within established parameters and drive high customer service through follow-up and outreach.
Compile and follow up on customer requests.
Attain sales projections and sales quotas, developing strategies to maximize personal and team sales potential.
Observe operations to identify successes and opportunities for improvement, recognizing strengths and identifying root causes of operational problems.
Coach store staff to address and correct operational issues.
Review and analyze reports, identifying trends, opportunities, and available resources to develop plans.
Keep management informed of competitor marketing, merchandising, and payment programs, and advise on new or changing merchandise and services needs and excesses.
Implement initiatives to change behaviors and produce results.
Collaborate with other Store Managers in the vicinity to foster open communication, collaboration, efficient resource use, and accomplishment of shared objectives.
Motivate, persuade, and influence the actions of others.
Select and develop talent to drive store growth.
Provide a compelling onboarding experience and ongoing coaching and development in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Communicate performance expectations, set actionable goals, and monitor progress and performance against desired behaviors.
Maintain open communication with team members and management, encouraging participation and idea sharing.
Maintain accuracy of team member data in system records.
Establish a positive, professional work atmosphere where team members can bring their full selves to work.
Ensure all team members, guests, and vendors are treated with respect and valued for their contribution.
Respond promptly and accurately to all management directives, requests for merchandise transfers, inventories, and information.
Maintain the neatness and cleanliness of the location to represent the brand.
Ensure compliance with Company policies and practices.
Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Perform additional duties and projects as assigned.
Maintain consistent regular scheduled attendance.