Oil Changers Store Manager (874)

Oil Changers•Manitowoc, WI

16d•$21 - $27•Onsite

About The Position

Oil Changers is seeking an experienced manager with a passion for cars to oversee daily operations and lead their team as a Manager in Training. The ideal candidate will have experience in customer service, inventory management, and team leadership. Oil Changers offers comprehensive training and opportunities for internal promotion. The role involves providing day-to-day direction to store personnel to ensure efficient and quality customer service, supervising and training technicians, monitoring employee-customer interactions, managing inventory, completing paperwork, and implementing cost control measures to ensure profitability and growth.

Requirements

Ability to read and write English.
5 years of leadership experience in the automotive industry desired.
5 years of customer service or sales experience desired.
Good technical knowledge and math skills are required.
Equipment operation includes overhead and floor mounted oil and grease guns, coolant exchange machine, differential pump, transmission fluid exchange machine and calculator.
Ability to reach overhead to a height of four feet.
Constant bending, stretching, and stair use are required.
Ability to communicate effectively with customers, co-workers, Regional Manager and Corporate Personnel.
Mobility is required.

Nice To Haves

5 years of leadership experience in the automotive industry
5 years of customer service or sales experience

Responsibilities

Provide overall day-to-day direction to store personnel to provide efficient and quality service to customers.
Supervise and train technicians while monitoring employee to customer interaction.
Monitor inventory, complete required paperwork, and enact cost control measures to ensure the profitability and growth of the location.
Provide service to customer vehicles, including checking and changing fluids and filters, checking and adjusting tires; provide specialized services including but not limited to transmission, differential and radiator.
Input customer and maintenance information into computers; explain service to customers and accept payment for services.
Maintain and enforce proper cash controls.
Complete store inspections on a weekly basis and correct discrepancies with assistance of the Regional Manager.
Oversee and direct daily clean-up to maintain clean, presentable facilities and grounds.
Observe and comply with safety rules and regulations.
Ensure the store is opened and closed on time daily.
Make sure staff are properly scheduled to provide service.
Provide overall direction to personnel to meet and exceed store goals.
Monitor workflow to ensure that vehicles are serviced within specified time limits.
Provide prompt and courteous customer service; answer questions; resolve customer problems and complaints; ensure consistent recommendation of services needed to the customer.
Review transactions for voids, incomplete invoices, and cash shortages to detect and prevent theft.
Provide daily supervision and training to personnel, including hiring, scheduling, training, counseling, corrective action, performance evaluations and termination.
Continuously educate employees on product/service offerings.
Make sure proper tools are on hand to do the job.
Set an example of superior service system performance and continuously train others on the same.
Complete daily, weekly and monthly paperwork on a timely basis.
Maintain adequate inventory levels; order supplies as needed.
Perform related duties as assigned.
Hold monthly safety meetings for staff.
Maintain a clean and proper uniform, practice good hygiene, and enforce these requirements for store personnel.
Act as a model of excellence for store personnel.
Communicate and enforce all company rules and policies.
Attend manager meetings each month.
Investigate promptly and accurately any customer service issues.
Investigate promptly and report any employee issues or concerns to supervisor and appropriate corporate personnel.
Follow and enforce all Environmental rules and policies.