Store Manager, San Diego

FERRAGAMO USA INC • San Diego, CA

2d • $115,000 - $125,000 • Onsite

About The Position

At Ferragamo, we are redefining luxury fashion by evolving and innovating sustainably, bringing a unique blend of elegance and modernity. We aim to make our clients feel energized, surprised, and valued, all with an unwavering passion for Italian craftsmanship. We foster an inspiring and engaging spirit, with passionate, positive, and empathetic colleagues in our stores worldwide. Together, we drive excellence and innovation, take responsibility for our decisions, and win with passion, thinking and succeeding as one team. Ferragamo, founded in 1927, is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of products. Our dynamic team of approximately 3,800 professionals operates across Florence Headquarters, regional offices, and around 400 directly operated stores globally. Our creations embody heritage and savoir-faire. Ferragamo is certified as a Great Place to Work.

Requirements

• Proficient English language skills; knowledge of second language preferred.
• Previous retail/customer facing experience preferred, luxury retail experience a plus.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
• Ability to effectively communicate with customers, peers, and management.
• Ability to communicate on the telephone with proper etiquette.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.

Nice To Haves

• Luxury retail experience a plus.

Responsibilities

• Be a leader, a nurturer, a natural connector with a passion for helping others develop and express their true potential.
• Create a long-term, authentic bond with your team by fostering growth, listening with respect and inclusion.
• Role model best in class sales and self-leadership by playing an active role within the team, and take action to solve problems with positive outcomes.
• Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindset.
• Actively engage in wider community and seek inspiration from other industries to form a cohesive team focused on creating an energetic, exciting, innovative, and approachable environment.
• Conduct regular reviews with the team including department managers to increase team performance and further develop their skills.
• Take ownership of your store with an entrepreneurial spirit, developing and sharing your store vision and being accountable for results.
• Coach the growth and development of the team in providing excellent and specialized customer service to develop meaningful and loyal client relationships through personal connections and CRM initiatives as well as to ensure the application of Ferragamo standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures, etc.).
• Design, lead, and drive store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360° experience for the client.
• Lead and coach the team to transform each client experience into magical moments by creating a hand-crafted experience.
• Keep momentum going towards long-term strategy despite short-term pressures while developing strategic plans to achieve long-term store and organizational goals.
• Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards.

Benefits

• We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation.
• Ferragamo and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.
• Ferragamo is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed