Store Manager

Diptyque•Vancouver, BC

14d•Onsite

About The Position

Founded in 1961 at 34 Boulevard Saint Germain, Diptyque is a pioneering luxury fragrance house celebrated for its iconic scented candles, personal fragrances, and artful home décor. With a deep-rooted heritage and a spirit of creativity, Diptyque continues to enchant clients around the world. We are seeking a passionate and experienced Store Manager to lead our boutique team and elevate the Diptyque client experience. This role is ideal for a dynamic leader who thrives in a luxury retail environment and is committed to driving business results while nurturing a high-performing team.

Requirements

5+ years of retail management experience, ideally in luxury or beauty.
A Bachelor’s degree is preferred.
Strong business acumen and analytical skills.
Proven ability to lead teams and deliver exceptional client experiences.
Excellent communication, organization, and time management skills.
Proficiency in Microsoft Office Suite.
Passion for fragrance, beauty, and luxury retail.
Flexibility to work evenings, weekends, and holidays.

Responsibilities

Champion boutique performance and lead the team to meet and exceed sales goals.
Analyze store metrics and market trends to identify growth opportunities.
Actively engage with clients on the sales floor, setting the tone for exceptional service.
Partner with cross-functional teams to optimize inventory, product launches, and sell-through.
Share product knowledge and brand storytelling to inspire and educate the team.
Implement strategies to meet KPIs and drive omnichannel success.
Collaborate with your Regional Manager to develop action plans tailored to your boutique’s needs.
Stay ahead of industry trends and competitor activity to keep Diptyque at the forefront.
Lead with empathy and vision, fostering a culture of creativity, accountability, and shared success.
Conduct monthly coaching sessions and provide timely, constructive feedback.
Guide annual performance reviews and set clear development goals for each team member.
Recruit and retain top talent, building a pipeline for future growth.
Ensure a seamless and branded onboarding experience for new hires.
Manage scheduling and staffing to support business needs and client service.
Partner with HR and your Regional Manager on employee relations and engagement.
Cultivate lasting relationships with top clients and identify opportunities for client development.
Lead CRM initiatives as a tool for personalization and storytelling.
Organize local events and activations to drive traffic and brand awareness.
Inspire the team to deliver memorable after-sales service and build client loyalty.
Monitor CRM data and reporting to support strategic clienteling efforts.
Ensure the boutique operates smoothly and in alignment with Diptyque’s standards and policies.
Monitor expenses and manage the store budget with a focus on efficiency.
Conduct regular audits and inventory counts to maintain accuracy and minimize shrinkage.
Oversee merchandise flow and ensure timely processing of shipments.
Maintain visual merchandising standards that reflect Diptyque’s aesthetic—elegant, curated, and sensorial.
Submit payroll and scheduling reports in a timely and accurate manner.