STORE MANAGER - TRUMANSBURG

Gimme Coffee, Inc.•Trumansburg, NY

11d•$62,353 - $70,000•Onsite

About The Position

The Store Manager is responsible for the overall operations and performance of a single retail cafe. This includes managing daily operations, staff selection and supervision, merchandising, inventory, drink quality, and customer satisfaction in order to meet financial and strategic targets for the espresso bar. The Store Manager must exemplify Gimme! Coffee's vision, mission, and values both as a supervisor (by developing and coaching store staff into a high-functioning team) and operationally (by working regularly on a live bar, optimizing store operations, and creating an outstanding experience for all Gimme customers). This position directly supervises the Lead Barista and Baristas at their retail cafe.

Requirements

Exceptional interpersonal and customer service skills: active listening, social perceptiveness, and service orientation (actively looking for ways to help people).
Excellent leadership ability: ability to recruit and motivate people, instill accountability, coach for performance, resolve conflicts productively, delegate, and develop high-functioning teams.
Presents self professionally and demonstrates clear, calm, professional, and friendly communication with customers, vendors, and team members
Ability to drive retail sales.
Strong speaking skills; ability to speak clearly and communicate information effectively.
Ability to understand and carry out oral and written instructions and request clarification.
Strong time management and prioritization skills; demonstrated ability to multi-task and work with minimal supervision.
Ability to independently problem-solve, demonstrating sound judgment
Ability to work individually and as part of a team.
Ability to multitask, prioritize, adapt, and work efficiently in a fast-paced environment.
Ability to add, subtract, and count money accurately.
Appreciation for coffee and ability to accurately distinguish different coffee tastes and aromas.
Ability to hear and see close detail in order to monitor beverage quality.
Extensive specialty barista experience preferred.
Gimme Beverage Preparation certification preferred; must be able to rapidly pass drink certification.
Two years progressively responsible retail, hospitality or restaurant industry experience, including direct supervisory experience, preferred.

Responsibilities

Acts as a role model and on-the-floor leader for customer service, drink preparation, store cleanliness and organization, store atmosphere, and teamwork and respect.
Communicates effectively and responds rapidly; ensures open lines of communication. Checks email a minimum of 3x daily, posts weekly staff updates to Trello, promptly responds to email and message threads, work orders, and phone calls. Uses daily shift planner effectively to communicate with staff.
Meets sales targets; constantly reviews store environment and key business indicators to identify opportunities for improvement.
Builds a strong store team; plans ahead for staffing needs; recruits, interviews, hires, and onboards new staff.
Collaborates with trainers and Lead Baristas to carry out in-store training for staff as needed.
Conducts appraisals and performance reviews; provides routine performance feedback and holds staff accountable for their actions through in the moment coaching; carries out appropriate progressive discipline and manages terminations.
Submits accurate, timely payroll and HR data, including payroll and time off calculations, hiring and termination paperwork, and other requirements.
Organizes art shows and other customer-facing events that create community engagement.
Attends regular management team meetings and labs, and communicates proactively with Regional Manager and Trainers about issues and opportunities.
Leads by example an exceptional level of customer service; ensure that all staff provide excellent customer service, anticipate and respond to customer needs, and proactively resolve customer concerns.
Ensures that the cafe has a welcoming and pleasant cafe atmosphere.
Expedites customer orders and line movement.
Demonstrates and shares knowledge of all product offerings.
Prepares and serves all beverages and supply recipes to standard, including espresso, bulk brew, manual brew, specialty drinks, and tea.
Leads by example efficient workflow, service speed, and clean working environment.
Continues to learn and share coffee knowledge and actively tastes coffees with staff; consistently tastes barista drinks and gives clear and specific feedback.
Stays familiar with coffee tasting notes; tastes coffee frequently and maintains knowledge.
Provides regular coffee quality feedback as requested by the Coffee Department.
Reviews and updates sales/labor targets daily. Schedules staff to meet store labor targets; plans ahead to ensure that store continues to meet targets during seasonal and staff changes.
Orders food, coffee inventory and supplies as needed and follows company standards for merchandising, stocking, rotating and storing products. Completes accurate and timely weekly inventory and sales reports. Monitors COGS and adjusts orders to meet targets.
Works in a sanitary manner; ensures that the cafe meets Department of Health requirements at all times.
Ensures that maintenance and cleaning procedures are carried out according to standards; seeks to organize, neaten, and beautify at all times.
Promptly reports equipment and facilities issues; assists with equipment and facilities maintenance as needed.
Does deposits and bank runs; ensures that all cash-handling procedures are followed consistently.
Carries out monthly promo rollout tasks, including point of sale software updates.
Upholds the values and mission of Gimme! Coffee.
Follows all policies and procedures set by Gimme! Coffee.
Performs other duties as requested by supervisor. The Employer retains the right to change or assign other duties to this position.