H&M Store Manager - Lakewood Center

H&M•Lakewood, CA

13h

About The Position

The Store Manager is responsible for the store’s complete omni-channel customer experience and for maintaining visual and commercial standards in line with the store format and global and regional strategies. The role leads the full store team, fosters an inclusive and collaborative culture, and oversees sales analysis and plans to optimize results and profits. The position manages customer service, sales and budgets, store operations, visual presentation, stock and garment processes, in-store omni services, maintenance, and administrative routines. It also leads recruiting, onboarding, coaching, performance management, team development, and scheduling while ensuring communication, security, health and safety, and legal requirements are followed. The expected annual base salary range is $81,000–$93,120. Compensation may vary based on candidate qualifications and may be modified in the future. The position is salary, non-exempt, except at top-volume locations, where it is exempt. The posting notes that additional duties may be assigned.

Requirements

Relevant experience in a leadership position that can be applied to the role.
Retail management and retail operations experience.
Experience collaborating closely with a team.
Strong leadership and willingness to take responsibility for others.
Confidence in team coaching and development.
Ambition and effective communication skills.
Analytical problem-solving ability and capability working with numbers and managing statistics.

Responsibilities

Own the total omni-channel customer experience and ensure visual and commercial presentation aligns with store, global, and regional standards.
Represent H&M positively and ensure teams deliver personal customer service, share product and fashion knowledge, guide customers, and actively sell products.
Analyze sales and budget goals, follow up on results, and develop plans to optimize sales and profits.
Ensure teams promote the Hello Member customer loyalty app and in-store sustainability initiatives.
Schedule to budgeted hours in line with sales budgets and commercial activities.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Identify store strengths, opportunities, and commercial opportunities; maintain awareness of competitors and the local market.
Manage store maintenance cost-effectively and ensure administrative routines for people and operations are completed correctly.
Stay current on fashion, trends, brands, products, competitors, and relevant influencers; ensure the team maintains relevant knowledge.
Lead talent and performance management, including recruiting, onboarding, upskilling, development, performance evaluations, and succession planning.
Collaborate with the Area team and store leadership team, including visual merchandisers; maintain excellent communication and professionalism.
Plan and schedule teams and communicate regularly with colleagues through meetings and other updates to inform, motivate, and inspire.
Ensure store procedures, routines, security, and legal requirements are followed.
Participate in relevant onboarding, introduction, training, and development courses.
Maintain clean and tidy sales-floor and back-of-house areas, high-quality visual and commercial product presentation, and garment care.
Ensure adequate stock levels and provide allocation input to relevant area or sales-market colleagues.
Support daily store opening and closing routines and processes.
Ensure the full garment cycle, delivery through presentation, and fitting-room routines follow standards and use provided tools and technology.
Maintain best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in accordance with applicable guidelines and strategies.
Maintain back-of-house information, health and safety, and tidiness for colleagues.

Benefits

Staff discount across H&M Group brands, in stores and online.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent-care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day to serve the local community.
Colleague Resource Groups and networking opportunities.
Development opportunities and access to a global talent community.