Store Manager

ARC3 GASES Inc • East Liverpool, OH

11d • Onsite

About The Position

The Store Manager at Arc3 Gases is responsible for overseeing daily store operations, ensuring exceptional customer service, operational efficiency, workplace safety, and strong team performance. As the local leader responsible for setting the tone and preserving Arc3's culture, the Store Manager fosters a positive, solutions-oriented attitude, driving store success through effective resource management, team leadership, and an organized environment. By upholding Arc3 Gases' core values of trust, responsiveness, reliability, and technical competence, the Store Manager ensures employees and customers feel safe, valued, and confident in Arc3 Gases' commitment to excellence.

Requirements

• High school diploma or equivalent required.
• Minimum of four years in the welding and gas or similar industry.
• At least two years in a sales or customer service role.
• Proficiency with office equipment and computer systems.
• Excellent communication and problem-solving skills.
• CDL Class B required or willingness to obtain post-hire.
• Ability to handle heavy materials, including cylinders and boxes.
• Operate forklifts and occasionally drive a 2-ton truck with a lift gate.

Nice To Haves

• Leadership and team management experience preferred.
• Strong understanding of welding and gas products preferred.

Responsibilities

• Oversee all walk-in and call-in customer interactions, ensuring prompt, professional, and responsive service.
• Resolve customer inquiries and issues related to orders, sales, services, billing, technical support, and product discrepancies.
• Manage inside sales efforts by supporting sales staff and actively seeking opportunities to increase store sales and profitability.
• Ensure the accurate preparation of quotes, delivery tickets, and sales orders.
• Lead, mentor, and develop inside sales staff and route drivers.
• Provide training and development opportunities, ensuring employees are well-versed in products, customer service standards, and safety protocols.
• Ensure all new hires are properly trained and integrated into the team.
• Maintain a professional appearance within the team.
• Manage daily store activities, including opening and closing, balancing cash drawers, and handling administrative tasks.
• Oversee route scheduling and truck loading to ensure safe, efficient, and timely deliveries.
• Maintain inventory accuracy by overseeing receiving, stocking, and transferring goods.
• Monitor weekly automated order reports to adjust replenishment quantities and coordinate with purchasing.
• Ensure regular vehicle maintenance and proper pre-trip and post-trip inspections.
• Utilize the Branch Operations Guide to ensure consistent and standardized operations.
• Manage all administrative duties for store operations.
• Ensure timely completion of all paperwork, including cylinder inventory, vehicle manifests, and daily operational reports.
• Oversee gas and hardgoods orders, including placement, follow-up, emergency processing, and proper pricing.
• Manage e-commerce orders to ensure accuracy, timely fulfillment, and seamless integration with in-store operations.
• Monitor and manage store performance, ensuring that financial targets for sales and profitability are met or exceeded.
• Oversee cash management processes, including petty cash, daily deposits, and ensuring cash drawer accuracy.
• Ensure that the store is clean, well-organized, and stocked to meet customer needs.
• Ensure the Arc3 store is professionally presented and consistently adheres to the 'One Arc3' branch look and feel guidelines.
• Regularly review product displays to ensure they are neat, organized, and properly labeled for customers, and shelves are stocked properly.
• Foster an interdependent safety culture where employees look out for one another.
• Conduct regular safety audits of the store, warehouse, and vehicles.
• Ensure all safety equipment, postings, and forms are up to date and easily accessible.
• Stay up to date with evolving tools, processes, and systems that support store operations.
• Adapt to changes and integrate new tools into daily responsibilities effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED