Luxury Store Manager - Palm Springs, CA

Johnny Was•Palm Springs, CA

3d•Onsite

About The Position

The Store Manager will work closely with the Regional to support and execute all company initiatives as well as assist in fostering a culture of teamwork to maximize the profitability of the store. This role involves acting as a brand ambassador in the local market, understanding and utilizing retail systems, managing inventory, and overseeing daily operations. The Store Manager is also responsible for implementing company standards, maintaining the store's appearance, and assisting in candidate sourcing and training. A key aspect of the role is fostering teamwork, leading by example, and ensuring a positive customer experience.

Requirements

High School diploma or GED
2 years retail experience, preferably in women’s contemporary fashion
Computer skills to include operation of iPad-based point of sales system, email and Microsoft Suite, Google Drive and Dropbox
Proven ability to deliver sales results
Ability to work retail hours including days, nights, weekends, and special events
Bending/stooping/kneeling required
Able to lift up to 50 lbs.

Nice To Haves

Friendly and outgoing personality with an open team-oriented mindset
Excellent customer service skills with an energetic personality
Driven, goal oriented and take ownership and accountability
Strong leader who works effectively with others
Strong organizational, follow up and communication skills

Responsibilities

Meet and exceed store and personal sales plan while maximizing store profitability.
Support and partner with the Store Manager to complete daily operations in a timely manner.
Utilize all tools and support available to drive results and develop creative approaches.
Act as a brand ambassador in the local market/mall to drive brand loyalty and business.
Understand and use all retail systems and reporting tools.
Responsible for store inventory control and loss prevention.
Assist in quarterly inventory.
Oversee all daily operational duties (i.e. opening, closing, returns, customer complaints).
Complete operational tasks in a timely manner according to Johnny Was standards.
Implement and maintain all company standards and practices.
Maintain interior and exterior upkeep of the building.
Assist the store manager in sourcing of qualified candidates.
Train new associates to set them up for success.
Execute visual guidelines.
Communicate all internal business needs and employee issues to the Store Manager in a timely manner.
Foster an environment of teamwork and collaboration, enthusiasm and positivity.
Demonstrate confidence when leading the team and managing the store.
Take initiative; have a high level of ownership and accountability for results of self and others on the team.
Evaluate performance of all team members and provide consistent and timely feedback to the Store Manager for further coaching and development.
Coach, develop and motivate the sales team on a daily, weekly and monthly basis to meet goals.
Lead the sales team by example through sales efforts and customer service on the sales floor to increase profitability.
Take ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals.
Ensure the team receives all new product knowledge training to strengthen selling skills.
Model and enforce dress code compliance.
Achieve personal selling goals consistently leading by example.
Ensure that customer and employee experience are prioritized over workload or tasking.
Create a warm and inviting environment where clients feel welcomed, engaged and that their business is of the utmost importance.
Create an elevated and VIP customer experience at every opportunity.
Build repeat business by ensuring all client capture tools and strategies around data capture, outreach, and follow up are consistently executed.
Meet customer issues with patience while being solution oriented for the highest good of the client.
Provide an individualized and positive experience for all customers entering the store.
Provide great service, effectively answer any questions, and help process transactions and returns.