Wireless Retail Store Manager

Blue Link Wireless an Authorized Retailer of AT&T•Pittsburgh, PA

17h•Onsite

About The Position

At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes.

Requirements

18 years of age or older
High school diploma or GED
At least 1 year of retail sales experience
At least 2 years of supervisory or management experience
Authorized to work in the U.S.
Ability to pass a background check
Strong communicator, written and verbal
High energy, organized, and calm under pressure

Nice To Haves

Wireless or telecom industry experience
Bilingual skills
Experience building or rebuilding a team culture
Track record of developing team members into leadership roles

Responsibilities

Lead daily, weekly, and monthly store operations end to end
Sell alongside your team and hold the standard for customer experience on every shift
Support hiring efforts as needed and help identify talent that fits the BLW culture
Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor
Review sales data regularly, spot the gaps, and act on them before they become patterns
Balance the store schedule to ensure coverage, fairness, and operational efficiency
Handle customer escalations with professionalism and a genuine commitment to resolution
Ensure full compliance with BLW policies, training standards, and operational procedures
Represent BLW at community and offsite events to build brand loyalty and grow the customer base