Store Manager - Zales Outlet - Carolina Premium Outlets

Signet Jewelers•Smithfield, NC

2d•Onsite

About The Position

The Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience. The Store Manager is responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. They empower team members to respond to and resolve customer issues within established parameters and drive a high level of customer service through follow-up and customer outreach. The SM compiles and follows up on customer requests. They attain sales projections and sales quotas as set by the Company and develop strategies to maximize both personal and team members sales potential while achieving goals. The SM observes operations to identify successes and opportunities for improvement, recognizes strengths and identifies root cause of operational problems, and coaches the store staff to address and correct. They review and analyze reports, identify trends, opportunities and available resources and develop plans to address issues. The SM keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management on new or changing merchandise and services needs and excesses. They implement initiatives that will change behaviors to produce results and work with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives. The SM demonstrates an ability to motivate, persuade, and influence the actions of others. The Store Manager demonstrates a commitment to the Company’s People First vision. They are responsible for the selection and development of talent to drive store growth. They provide a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising. They communicate performance expectations, set actionable goals for self and others and monitor progress and performance against desired behaviors. The SM maintains open communication with team members and management, encouraging participation and idea sharing. They maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards. The Store Manager is responsible for establishing a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best. They ensure all team members, guests and vendors are treated with respect and valued for their contribution. The SM responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and requests for information. They maintain the neatness and cleanliness of the location to represent the banner. They are responsible for compliance with Company policies and practices. They achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments. The Store Manager performs additional duties and projects as assigned. Consistent regular scheduled attendance is considered an essential function of this job.

Requirements

Minimum of 2 years of college preferred
At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
Advanced Communication skillset, both written and verbal.
Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills to provide effective team member training and excellent customer presentations.
Strong problem solving and conflict management skills to support internal and external customers.
Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Regularly includes weekends, evenings, holiday, and extended hours.
Travel to training sessions and business meetings including air travel and overnight travel may be required.

Nice To Haves

Specialty retail or jewelry experience
Diamond Council of America (DCA) certified
Bilingual skills

Responsibilities

Lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development.
Champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.
Ensure team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
Empower team members to respond to and resolve customer issues within established parameters.
Drive a high level of customer service through follow-up and customer outreach.
Compile and follow up on customer requests.
Attain sales projections and sales quotas as set by the Company.
Develop strategies to maximize both personal and team members sales potential while achieving goals.
Observe operations to identify successes and opportunities for improvement.
Recognize strengths and identify root cause of operational problems.
Coach the store staff to address and correct operational problems.
Review and analyze reports.
Identify trends, opportunities and available resources and develop plans to address issues.
Keep management informed of the marketing, merchandising, and payment programs of the competitors within the area.
Advise management on new or changing merchandise and services needs and excesses.
Implement initiatives that will change behaviors to produce results.
Work with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives.
Demonstrate an ability to motivate, persuade, and influence the actions of others.
Demonstrate a commitment to the Company’s People First vision.
Responsible for the selection and development of talent to drive store growth.
Provide a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising.
Communicate performance expectations, set actionable goals for self and others and monitor progress and performance against desired behaviors.
Maintain open communication with team members and management, encouraging participation and idea sharing.
Maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards.
Establish a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best.
Ensure all team members, guests and vendors are treated with respect and valued for their contribution.
Respond promptly and accurately to all management directives, requests for merchandise transfers, inventories, and requests for information.
Maintain the neatness and cleanliness of the location to represent the banner.
Responsible for compliance with Company policies and practices.
Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Perform additional duties and projects as assigned.