Store Manager

BigFoot Java • Kent, WA

1d • Onsite

About The Position

The BigFoot Java Barista Manager's primary role is that of a Barista, with secondary responsibilities involving administrative oversight of the location. This role requires leadership, ensuring operational standards are met, and fostering a positive team environment to deliver a legendary customer experience.

Requirements

• High School Diploma or GED
• Certified Food Protection Manager Certification (Can schedule and receive once hired)
• 5 years customer service experience required
• 2 years of management experience required
• Experience in JIT inventory management
• Ability to lead a team
• Availability to work around peak hours, including nights, early mornings, weekends, and holidays, along with a rotating schedule
• Training and willingness to continue learning about food and beverage preparation
• Exceptional listening and communication skills
• Ability to walk, bend, and stand for extended periods
• Commitment to customer satisfaction and service excellence
• Willingness to work as part of a high-energy, efficient team in a fast-paced environment
• Ability to read and speak English proficiently
• Strong ability to multi-task
• Strong basic mathematical skills
• Ability to solve problems quickly
• Ability to follow directions

Responsibilities

• Perform all duties and responsibilities of a Barista
• Ensure that the store has trained Baristas working each shift and fill in or cover all shifts that are not covered
• Provide leadership for the baristas through 'being the example' and providing training as needed
• Follow set building, health, and BFJ culture standards; always remaining compliant in all areas
• Create a platform for involving and inspiring all employees to succeed in everything they do
• Ensure that BFJ has the right people doing the right things in the right way to deliver a legendary experience for every customer
• Oversee and be responsible for all the employees at your BFJ: training, coaching etc
• Ensure your BFJ is prepared to serve customers each day and that it meets all quality standards
• Presents oneself in a professional manner, be in proper dress attire and wear the approved uniform
• Maintain good business practices as outlined by BigFoot Java standards
• Lead, inspire, and develop each member of the crew to achieve our mission
• Maintains staff
• Continuous training of employees on drinks preparation and proper use of coffee equipment
• Maintains and clean, well-stocked and orderly work environment
• Place all orders for supplies to make sure the store is stocked completely
• Ensure all money is accounted for and that all products are being rung in properly
• Hold monthly store meetings and monthly safety meetings
• Communicate, teach, and prepare the Baristas of all upcoming monthly specials and promotions
• Communicate with your District Manager and/or Operations Manager and assist in identifying and remedying problems deserving attention and store maintenance issues
• Attend all mandatory meetings
• Know your resources and adhere to all company policies and procedures as laid out in the Employee Handbook
• Follow and Enforces food safety regulations
• Act as and appoint a 'PIC' for each shift
• Ensures a safe, secure, and legal work environment
• Enforces local, state, and federal labor and employment laws
• Coordinate Scheduling-Shifts, meal periods & rest periods, time-off, and coverage. (Barista Managers must be available to cover any shift per business needs or in the event staff cannot cover)
• Communicates job and performance expectations in addition to delegation of job duties
• Maintains quality service by enforcing quality and customer service standards along with quick service expectations
• Escalate customer and employee complaints to the District Manager to resolve quality and customer service complaints if you cannot resolve the complaint
• Check all daily paperwork and fill out spreadsheets
• Report all problems immediately to your supervisor/ DM
• Have all paperwork available for the DM to pick up weekly including invoices, bills, safe pick up slips and deposits
• Plan a monthly visit to the office to go over new ideas and meet with management and pick up any needed items
• Communication daily with the District Manager
• Available for on-call issues outside of normal scheduled shift hours
• Working as a Barista for a minimum of five (5) days a week and six (6) hour shifts each day
• Performs other related duties as assigned

Benefits

• PTO accrued at .0333 per hour. (Averages about 65 hrs. per year)
• 401 (K) Eligibility after 90 days. (If offered at that location)
• Medical Eligibility after 90 days. (Employer 60/Employee 40) (If offered at that location)
• Free Coffee Beverages

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees