Store Manager

Rowan • Garden City, NY

23h • Onsite

About The Position

The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Studio Manager to join our team and oversee our Roosevelt Field studio location.

Requirements

• Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment.
• Proven strong leadership skills with the ability to inspire, motivate and develop a team.
• Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences.
• Proven track record of driving sales and optimizing store profitability.
• Excellent customer service skills with a passion for creating memorable experiences.
• Ability to work a flexible schedule, including weekends and holidays.
• Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met.
• Comfortable using technology, software systems and POS.
• Deep understanding of retail operations, including inventory management and visual merchandising.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents).
• Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales.
• The ability to lift up to 25 pounds is required.
• Standing for a full 8-hour shift is a regular part of this role.
• You make a commitment and stick to it!

Nice To Haves

• Jewelry experience a plus.
• Knowledge of health and safety regulations, particularly related to piercing, is a plus.

Responsibilities

• Create a warm, welcoming, celebratory atmosphere, greet and engage with customers.
• Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience.
• Help customers and their friends and family choose and style their ears with Rowan jewelry.
• Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction.
• Maintain a clean, welcoming, and safe studio environment at all times.
• Engage with the local community to drive brand awareness, traffic and appointments.
• Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan ext{

Benefits

• Compensation: The anticipated annual base salary for this position is $65,000- $75,000.
• Paid accrued Vacation and Sick Time for full-time employees.
• Medical/Dental/Vision Health Plans for full time employees.
• Employee Assistance Program (EAP) Resources.
• 401k and Roth IRA Plans.
• Generous employee discounts on our amazing products and services!
• Team Member Referral Bonus plan for Studio positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees