Store Manager - Retail Region #1 Bench

Goodwill of Colorado•Lafayette, CO

26d•Hybrid

About The Position

We have an exciting opportunity to hire a Bench Store Manager with leadership and retail management experience to support our Northern Colorado area including Thornton, Broomfield, Lake Arbor, Lafayette and Brighton. The Store Manager plays a vital role in achieving financial targets to generate the revenue and donations needed to sustain Goodwill of Colorado's mission-driven operations and community initiatives. This position requires a dynamic leader who can effectively oversee multiple departments within the retail store while fostering a motivated and skilled team. A successful Store Manager is not only strategic but also highly engaged, actively participating in daily operations and leading by example to drive overall success. This is not an entry-level management position. Our Store Managers must have the ability to accomplish profitability through managing operations such as budgeting, financial reporting, profit & loss, merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product ‘sweet-spot’ pricing. Our leaders are important to building community rapport and customer relations with an ‘Attitude of Gratitude’ empowering staff and employees to accomplish professional and personal goals. JOB SUMMARY: The Manager, Store is responsible for meeting financial goals to generate the income and donations necessary to support the mission operations and community programs provided by Goodwill of Colorado. The Store Manager must be an empowering leader who not only has the ability to operate and manage several diverse departments within the retail store but also have the ability to inspire and develop their staff The Store Manager must be a hands-on professional who takes an active role by "rolling up their sleeves" to achieve success. The Store Manager will be held accountable for their performance as well as the performance of their retail store. The Store Manager must have the ability to accomplish profitability through managing operations such as budgeting, financial repotting, profit and loss, merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product 'sweet spot' pricing, build community rapport, and customer relations with an 'Attitude of Gratitude', and empower staff and employees to create and accomplish both professional and personal goals. Goodwill retail stores must successfully collect donations, produce products/merchandise from those donations, manage waste, recycling, warehousing, and merchandising of donated products, price competitively, and provide excellent customer service to achieve optimal performance. Working with a team of retail professionals, the Store Manager will help ensure we make the best use of our resources to help achieve our mission of helping people within our community reach their highest level of personal and economic potential. The Store Manager will be a strategic thinker and team player who can manage change while motivating and inspiring others. ESSENTIAL FUNCTIONS: Store Manager: Works closely with other Retail Store Managers and reporting Director to set goals and objectives to increase sales and donations. Responsible for developing and delivering store budget. Refines operational procedures toward achieving maximized expense to revenue ratios. Conduct store meetings to ensure staff members are aware of expectations and are on track to achieving goals. Promotes safety to all employees ensuring that their store adheres to OSHA (Occupational Safety and Health Administration) and CARF. Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly or other equipment or tools to effectively train, oversee safety standards, move and store donated product when needed. Empowers, leads, and manages store staff, ensuring safety, productivity, and success. Directly responsible for the hiring, performance management, employee goal setting, and recommendations toward termination related to the employees in at least one department. Maintains up-to-date knowledge of and adheres to Goodwill policies, the Employee Handbook, safety standards, and all applicable policies. Oversees all retail store functional areas to include: sales floor, store front, donation center, production areas, moving product internally, storage facilities, and E-Commerce area. Supports the best elements of our corporate culture while making culture change. Open to and supportive of new ideas and process improvement of systems and procedures. Ability to be on call for alarm notifications after hours. Job duties may extend beyond the tasks listed and may include additional responsibilities as required. Bench Manager: The Bench Manager role is designed to meet the dynamic needs of the business and may require assignments in locations beyond your immediate geographic area. Responsibilities include, but are not limited to, providing coverage for unexpected or planned absences, facilitating growth and training for team members, collaborating with other management personnel to enhance store performance, and contributing to business development initiatives.

Requirements

Minimum 3 years’ experience as a Store Manager (or similar) with experience in being accountable and responsible for the business, operations, and financial results.
High energy/strategic thinker.
Proficient in office equipment, office software (Word, Excel) and web-based applications (UKG).
Ability to manage corporate email and calendar (Outlook).
Organizational skills to manage multiple projects, people, and retail store functions.
Ability to work within a deadline-pressured environment.
Understanding of marketing and retail principles.
Understanding of production processes and environment, including deadlines, quality control, working efficiently, and empowering staff.
Ability to create, review, and understand statistical information to increase store success.
Understanding of budget creation and implementation.
Ability to adapt, adjust, and mold to changing circumstances.
Ability to make difficult decisions and be held accountable for overall retail store performance.
Conduct performance feedback and reviews, developing internal talent and driving organizational goals.
Ability to develop a succession strategy to train, develop, and identify talent and leadership.
Experience and ability to empower a team to manage and lead their departments or functional areas.
Effective verbal and written communication skills.
Ability to communicate to all levels within the organization.
An interest and empathy for people with disabilities and disadvantages.
Able to obtain walkie stackers and/or forklift certification to safely operate equipment.
Ability to move to other stores within their assigned various region depending on business needs.
Ability to work varied schedules to include weekdays, weekends, evenings, and holidays. Must be able to work any hours necessary to provide complete store coverage and supervision.
Responsible for reporting to the Goodwill of Colorado administrative offices (GOG located in Colorado Springs and/or Federal located in Denver) when assigned for trainings, meetings, etc.
Must attach a resume to their application.
Open availability is required.

Nice To Haves

Bachelors degree preferred or equivalent combination of education and experience.
Ability to drive for company business is preferred.
Must be at least 21 years of age (not engaged in passenger transportation), 25 – 70 years of age for all passenger transportation services, 25 years of age for CDL.
Must have valid Colorado State driver license.
Must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition if using personal vehicle for company business.

Responsibilities

Meet financial goals to generate income and donations.
Operate and manage diverse departments within the retail store.
Inspire and develop staff.
Manage operations including budgeting, financial reporting, profit & loss, merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, and product pricing.
Build community rapport and customer relations.
Empower staff and employees to accomplish professional and personal goals.
Collect donations, produce merchandise, manage waste, recycling, warehousing, and merchandising.
Provide excellent customer service.
Set goals and objectives to increase sales and donations with other Retail Store Managers and Director.
Develop and deliver store budget.
Refine operational procedures to maximize expense to revenue ratios.
Conduct store meetings to ensure staff awareness of expectations and goals.
Promote safety and ensure store adherence to OSHA and CARF standards.
Use and become certified on equipment like pallet jacks, walkie stackers, forklifts, and hand dollies.
Train, oversee safety standards, move, and store donated product.
Empower, lead, and manage store staff, ensuring safety, productivity, and success.
Manage hiring, performance, employee goal setting, and recommendations for termination.
Maintain knowledge of and adhere to Goodwill policies, the Employee Handbook, and safety standards.
Oversee all retail store functional areas: sales floor, store front, donation center, production areas, moving product internally, storage facilities, and E-Commerce area.
Support corporate culture and embrace change, new ideas, and process improvement.
Be on call for alarm notifications after hours.
Provide coverage for unexpected or planned absences.
Facilitate growth and training for team members.
Collaborate with other management personnel to enhance store performance.
Contribute to business development initiatives.

Benefits

Daily Pay! Work today, get paid today!
Medical
Dental
Vision
Short Term Disability
Life/Accidental Death and Dismemberment
Flexible Spending Accounts
Long Term Disability
Voluntary supplemental benefit offerings
Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
Pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.