The North Face: Store Manager - Flatiron

VF Corporation•New York, NY

11d•$80,000 - $100,000•Onsite

About The Position

The Store Manager at The North Face is the strategic leader of the store, responsible for driving business performance, delivering exceptional customer experiences, and cultivating a high-performing, inclusive team culture. This role champions brand values and ensures operational excellence across all areas, directly impacting profitability, team development, and customer satisfaction. It is ideal for a dynamic, people-focused leader who thrives in a fast-paced retail environment and is passionate about building strong teams and memorable customer interactions.

Requirements

3-5 years of related professional/retail management experience.
A High School diploma is required.
Proven ability to drive results through store teams and exceed sales and profit goals.
Skilled in coaching, motivating, and building high-performing, diverse teams.
Strong verbal and written communication skills with the ability to influence across all levels.
Solution-oriented and flexible in a fast-paced, dynamic retail environment.
Capable of working independently, managing shifting priorities, and meeting business expectations.
Comfortable using word processing, spreadsheets, and retail software tools.
Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Nice To Haves

An associate’s degree is preferred.
Undergraduate or graduate degrees are valued but not required.

Responsibilities

Model exceptional customer service and selling behaviors, driving a consumer-centric mindset and elevating the in-store experience.
Partner with store leaders and associates to achieve and exceed sales goals, monitoring progress against key performance indicators.
Model brand-specific service standards and selling behaviors to foster authentic customer engagement.
Utilize independent judgment and discretion to lead all aspects of people management, including providing input and making decisions related to recruitment, hiring, onboarding, performance evaluations, promotions, and terminations.
Monitor and shape store culture to ensure alignment with company values and a positive team environment.
Provide coaching, feedback, and training in customer service, product knowledge, brand identity, and operational excellence.
Assess customer interactions and overall, in-store experience; resolve escalated customer concerns with professionalism and sound judgment.
Manage store operations including scheduling, expense control, loss prevention, audits, and reporting.
Ensure visual merchandising standards are met, and inventory is maintained through proper shipping and receiving procedures.
Support store marketing events and community engagement initiatives to drive traffic and brand awareness.
Promote a culture of accountability, creativity, and continuous learning by sharing best practices and encouraging collaboration.
Uphold company policies, safety standards, and operational procedures.
Demonstrate inclusive practices that honor diverse backgrounds, skill sets, and lived experiences, consistently reflecting VF Values and brand identity.