Manager in Training

True North•Niles, OH

12d•Onsite

About The Position

The Store Manager has full responsibility for the overall performance, operations, and profitability of the store. This role provides leadership and direction to all store team members, including hiring, training, scheduling, performance management, and development. The Store Manager ensures the consistent execution of True North standards by maintaining a fast, friendly, and clean environment while overseeing staffing, inventory, labor, cash controls, safety, and facility maintenance. The Store Manager is accountable for achieving operational, financial, and customer service goals and serves as the primary liaison between the store and the Zone Manager.

Requirements

Ability to lead and manage store operations independently
Strong organizational, communication, and problem-solving skills
Ability to analyze performance data and make sound business decisions
Ability to follow and enforce company policies, procedures, and safety standards
Maintain proper uniform and professional appearance standards
Must be available to work a minimum of 45 hours per week and provide support 24 hours per day, 7 days per week by being on duty or on call.
Must possess and maintain a valid driver’s license
Must have access to a reliable vehicle for banking and business purposes
Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)
Must hold a high school diploma or equivalent
Prior customer service or cashier experience
Previous experience supervising others
Ability to stand or walk for extended periods of time
Ability to bend, reach, and perform repetitive motions
Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds
Ability to drive a vehicle
Ability to perform physical tasks requiring moderate exertion in varying outdoor weather conditions

Responsibilities

Ensure delivery of exceptional customer service in accordance with company standards
Maintain overall responsibility for store safety, cleanliness, and operational readiness
Lead, train, coach, and develop team members to meet performance expectations
Ensure compliance with company policies, procedures, safety standards, and legal requirements
Plan, assign, and manage staffing levels and schedules to meet business needs
Monitor and address team member performance, including recognition and corrective action
Maintain consistent communication with team members through daily directions and scheduled meetings
Respond to emergencies to ensure the safety and security of guests, team members, and assets
Provide overall leadership and accountability for store operations and results
Recruit, hire, onboard, train, and retain a high-performing store team
Set clear expectations, goals, and priorities for Assistant Managers, Shift Managers, CSRs, Food Service Cook, and the Food Service Lead
Conduct performance evaluations and address performance issues in a timely and professional manner
Foster a positive, inclusive, and results-driven work environment
Ensure effective succession planning and development of future leaders
Ensure consistent delivery of a fast, friendly, and clean customer experience
Address escalated customer complaints and resolve issues within company guidelines
Monitor customer service trends and implement improvements as needed
Serve as a role model for service excellence and brand standards
Promote customer loyalty and enroll customers in the rewards program
Ensure store, fuel, and food service operations meet company standards and regulatory requirements
Oversee inventory management including ordering, receiving, audits, rotations, and shrink control
Conduct regular audits of high-risk inventory including lottery, tobacco, and controlled items
Monitor in-ground gasoline storage inventory
Review DVR and other monitoring systems to ensure safety and operational compliance
Ensure merchandising standards and planograms are executed consistently
Maintain the safety, cleanliness, and appearance of all interior and exterior store areas, including restrooms, sales floor, fuel areas, parking lot, and surrounding grounds, in accordance with brand standards.
Identify, troubleshoot, and report maintenance and equipment issues in a timely manner
Coordinate with maintenance and vendors to resolve facility issues
Ensure compliance with safety procedures, emergency protocols, and environmental requirements
Manage labor budgets and scheduling to align with business needs
Run and review operational and financial reports
Reconcile store documentation and ensure accurate recordkeeping
Oversee banking procedures and ensure deposits are completed in accordance with company policy
Maintain required documentation and reporting including PDI and compliance reporting