Store Manager - The Ordinary - Wicker Park

DECIEM•Chicago, IL

1d•Onsite

About The Position

DECIEM is seeking a Full-time Store Manager for its Wicker Park location. This role is responsible for leading daily operations, including inventory management, stock organization, and team performance and development. The Store Manager will play a key role in developing sales strategies, improving store performance, building a loyal customer base, and ensuring an exceptional customer experience by leading through example.

Requirements

High School Diploma or equivalent required.
5+ years of retail or customer service experience, including 2+ years in a leadership or people management role.
Passion for beauty, skincare, and delivering exceptional customer experiences.
Strong communication, organizational, problem-solving, and multitasking skills with the ability to work under pressure.
Proficiency in Microsoft Office; familiarity with GSuite and retail systems is an advantage.

Responsibilities

Lead and supervise store staff, overseeing sales, operations, merchandising, and customer experience.
Motivate and coach teams to achieve and exceed KPIs and sales targets.
Manage daily and monthly sales reporting and revenue tracking for the Area Sales Manager.
Recruit, onboard, and develop team members in partnership with Recruitment and leadership teams.
Conduct team briefings, 1:1s, performance reviews, and provide ongoing feedback and coaching.
Handle employee relations matters and support a positive, inclusive workplace culture.
Oversee store scheduling, payroll adjustments, attendance systems, and PTO management.
Ensure smooth store operations, including inventory management, POS systems, omnichannel services, and compliance with company policies.
Maintain high visual merchandising, health & safety, and operational standards across the store.
Deliver exceptional customer experiences while building community partnerships, supporting events, and driving brand engagement.