Intimissimi Store Manager at its Tampa International, FL - IX86 location

ONIVERSE•Tampa, FL

9d•Onsite

About The Position

The Store Manager is a people and business-oriented profile, which is the key reference point for the store team and will be responsible for overseeing the efficient operations of the store. Our Store Managers always lead their teams by sharing their passion for client service and expertise in fashion. With a people-oriented mindset, Store Managers strive to effectively train and develop their teams to become future leaders. The Store Manager sets the tone for the store team and is crucial in creating a memorable in-store experience that builds lasting relationships with customers and solves their lifestyle needs. This role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects, including customer and product operations, merchandising, and talent development. The Store Manager approaches challenges with an innovative mindset and sees the big picture executing the mission with a positive attitude and great professionalism.

Requirements

Eligibility to work in the US for any Employer.
High School graduate or equivalent.
Minimum 4 years of experience in customer service and contemporary retail industry preferred.
Strong verbal and written communication skills.
Commitment, being self-motivated and goal oriented.
Problem solving.
You are able to work a flexible schedule, including nights, holidays and weekends.
You are able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance including climbing a ladder and use a step stool.

Nice To Haves

Passion for client service and expertise in fashion.
People-oriented mindset.
Innovative mindset.
Positive attitude and great professionalism.
Oniverse’s Key Values: Open Minded, Authentic, Passionate, Dynamic, Team Player, Pragmatic!
Genuineness and sincerity.
Authentically connecting with guests, sharing your passion for the brand while fostering loyal and long-lasting relationships with guests and colleagues.
Respectful and inclusive team atmosphere by welcoming Diversity, Inclusion and Equity for all team members and guests.
Thrive in a fast-paced environment, embracing change and adaptability.
Navigate busy hours, responding with care to guests’ inquiries and requests, supporting with visuals updates, assisting with stock management practices, and overall contributing to a seamless shopping experience for guests and efficient environment for colleagues.
Believe in teamwork through all day-to-day activities to ensure high quality experience for guests but also supporting each other every step of the way.
Collaborate effectively with colleagues, fostering a positive and cooperative atmosphere in the shop.
Lending a helping hand to colleagues, being a mentor for new colleagues, creating a unified and motivated network that delivers high quality guest experience.
Approach challenges with practicality and resourcefulness, finding effective solutions together with your colleagues and store leadership that align with the store’s goals and guests’ needs.
Balancing creativity and efficiency, while following company policies and procedures.
Fashion expertise.
Experience with Intimissimi and performance.
Working with a team to accomplish store goals, genuinely enjoying an environment of fun music and building connections with our guests for the best shopping experience.

Responsibilities

Ensure compliance with company policies and procedures.
Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided.
Enforcing exceptional customer service, maximizing and expanding customers’ portfolio utilizing your ability to multi-task projects in a dynamic, fast-paced work environment.
Ensure Clients follow-up by the Sales Team, with customized proposals specifically tailored for their needs.
Achieve and exceed personal sales and productivity goals agreed upon with the District Manager.
Always representing the brand’s standards for a high-level customer experience.
Be a mentor for your team, inspiring and leading them through product knowledge and brand awareness.
Proactively follow current competitors and fashion trends.
Attract, recruit and retain a high performing team in an inspiring work environment.
Promote brand awareness, establish store presence and capture competitive market share through community outreach and company sponsored events.
Oversee the processing of daily incoming and outbound merchandise requests and shipments.
Implement business action plans in collaboration with the District Manager to enhance sales for each product category and client tier segment.
Manage and support stock levels through direct communication with the District Manager to maintaining a high sell through as well as alignment with new product launched.
Able to successfully operate our POS system, conduct email, opening and closing procedures.
Upkeep the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas such as bathroom and stockroom.
Conduct daily cleaning tasks included but not limited to: Dust and clean shelves, furniture, fixtures and decor, Clean doors, window glass, mirrors (exterior and interior), Pick up and empty trash cans and garbage taking it to the dumpster as needed, Sweep and mop hard floors, Wipe and sanitize sinks, countertops, shared common areas and equipment.
Train and communicate current collection knowledge to all team members to ensure they are fully educated on brand guidelines and season strategy.
Utilize fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
Supporting the Team in maintaining the visual and housekeeping standards of the store.
Conduct coaching and counseling sessions with the team to review performance and provide constructive, timely feedback.
Oversee performance check in process for all store employees and establish individual goals.
Identify and create action plans for team members in collaboration with the District Manager.
Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submissions of payroll records for all employees.
Communicate Company set KPi’s and identify strategies to ensure performance standards are met.
Assisting with Store Events: Participating in the planning and the execution of promotional events, product launches, and other initiatives to drive foot traffic and boost sales.
Liaison between Key holders and Assistant Managers to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals.
Provides training to Key holders and Assistant Managers which may include cross-department functions.
Support NEW Stores Openings across the US as a team bonding opportunity and a chance to put your skills and knowledge to the test!
Participate in nationwide contests within other Intimissimi locations to show our team spirit!

Benefits

Base Salary, plus monthly bonus based upon budget achievement, store volume and location.
Medical Insurance
Pet Insurance
Paid Time off
Paid Parental Leave
401(K) matching
Pre-Tax commuter benefits for transit and parking (Depending on City/State)
Sign on Bonus
Referral bonus
Employee Discount
Free Uniform