Store Manager

Telle Tire & Auto Service Inc•Webster Groves, MO

1h•Onsite

About The Position

The Automotive Store Manager is a key contributor to the team, responsible for driving the overall performance and profitability of the store by collaborating with vendors, suppliers, customers, and associates. This role manages an efficient and profitable service department through productive staffing, customer retention, cost control, achievement of objectives, and maintenance of all service records. The Store Manager ensures that the daily technician schedule covers all sold repairs in a timely and efficient manner while maintaining a full and balanced schedule. The goal is to maximize efficiency, revenue, and productivity, focusing on customer satisfaction and operational effectiveness.

Requirements

Valid Driver’s License
High school diploma or equivalent education
Three (3) or more years of automotive service advisor/writer experience, including store management and supervisory experience
Knowledge of: Automotive service, maintenance, and repairs
Knowledge of: MS Office products
Knowledge of: General business acumen and financial reporting
Knowledge of: Point of Sale (POS) software and computer utilization
Experience in retail management, including sales management and shift supervision
Ability to hire, motivate, train, and supervise staff effectively
Demonstrated leadership skills with the ability to inspire and lead a team
Ability to manage team productivity and efficiency
Proficient in multitasking and prioritizing tasks efficiently
Familiarity with cash handling and basic accounting principles
Knowledge of inventory control best practices
Strong CRM engagement skills
Ability to communicate effectively, both orally and in writing
High level of honesty and transparency
Conflict and problem resolution capabilities
Willingness to participate in in-house training programs
Good driving record

Nice To Haves

ASE Certification
ADP Workforce Now experience

Responsibilities

Manage all aspects of store operations, including sales, ordering parts, inventory control, managing schedules, and customer service
Develop and execute strategies to enhance sales performance and increase profitability
Maintain communication with customers regarding the progress and status of their vehicle repairs
Provide training, guidance, and motivation to staff to meet sales goals and deliver exceptional customer experiences
Analyze sales metrics, technician time, and productivity to identify areas for improvement and implement changes as needed
Review inspection reports from technicians to ensure quality and accuracy
Enforce adherence to company policies and procedures, ensuring compliance across all areas
Oversee cash handling procedures to ensure accuracy and accountability
Maintain a clean and organized store environment to enhance the customer experience
Ensure a clean and safe working environment for all employees and customers
Maintain a professional appearance and treat all associates with respect
Understand and adhere to all relevant federal, state, and local regulations