Store Manager

BIRKEYS FARM STORE•Hoopeston, IL

5d•$100,000 - $130,000•Onsite

About The Position

Responsible for all operations at Birkey's Farm Store location including financial, sales, customer service and all related employee matters.

Requirements

Bachelors degree or its equivalent.
Ability to set work priorities and work independently in the absence of supervision.
Ability to understand and carry-out oral and written directions.
Ability to maintain high degree of motivation in team members to retain focus of providing highest level of customer satisfaction.
2-4 years of related experience.
Steady work record.
Ability to perform each of the essential position functions.
Ability to get around the dealership and grounds for various tasks.
Ability to tolerate up and down movement with bending or stooping including reaching above and below shoulder height with arms and hands.
Ability to be on ones feet for extended periods of time.
Ability to operate equipment or other power equipment as necessary.
Must meet health assessment requirements.

Responsibilities

Develop annual business plan, goals, and budget with the assistance of all department managers.
Continually monitor actual company performance and compare with budget and the general business environment, making adjustments when necessary.
Manage inventory levels to ensure profitability.
Maintain an effective sales control system (using Birkey's quote sheets, cost analysis forms, daily contact reporting, customer profiles etc.)
Assist in the development and implementation of an advertising program for assigned division.
Monitor customer satisfaction and make corrections whenever necessary.
Ensure all employees understand the importance of excellent customer service and how all employees impact the customer and the image of the company.
Determine and ensure proper staffing levels in all departments.
Provide guidance and training to all department managers.
Monitor company-wide compliance concerning all governmental regulations (e.g. OSHA, EEOC, ADA, EPA, USDOT, etc.)
Maintain involvement with or in associations that deal with our customer base.
Properly prepare and execute all sales, financing, and warranty documentation in an accurate and timely manner.
Support and ensure compliance with all company and employee policies.
Carry out supervisory responsibilities in accordance with the organizations policies and applicable laws.
Responsible for hiring and supervision of all department managers including interviewing, directing work, appraising performance, discipline and termination.
Responsible for addressing complaints and resolving problems of all employees and customers.
Maintain a safe working environment and adhere to company safety program at all times.
Responsible for other duties as assigned.
Ensure every customer is satisfied with the products, services and support of all staff.
Resolve customers concerns efficiently and effectively.
Promote a positive attitude at all times.
Maintain a professional appearance and demeanor.
Exhibit Birkey's high level of customer service on a daily basis.
Acknowledge appreciation of clients and customer.