Store Manager

Hustler Hollywood•Colorado Springs, CO

11d•Onsite

About The Position

The primary responsibility of the Store Manager is to lead teams in driving sales, brand loyalty, providing exceptional customer service as well as recruiting and developing top retail talent. This position has full accountability for the key financial results of the store and is responsible for the overall leadership and development of the store by building an independent, high-performing team that is dedicated to achieving results and supporting company strategies.

Requirements

Strong understanding, knowledge and hands on experience of all positions within the store
At least 3 years of experience as a specialty retail store manager in relevant traffic and volume preferred
Proficiency in Word, Excel, & PowerPoint, and ability to adapt to additional software programs
Has broad knowledge and perspective of retail landscape
Must be available to work weekends (Friday, Saturday, and Sunday)
Must commit to one store closing per week, either Friday or Saturday
Ability to utilize retail POS System & Inventory Scanner
Must be able to make change using American Monetary units
Ability to understand and interpret moderately complex financial reports
High School Diploma required or General Education Degree (GED)
Ability to carry out detailed tasks and projects with minimal direction or supervision
This position requires the ability to problem solve complex situations in an effective and efficient manner including dealing with difficult and/or troubled clients
Excellent oral and written communication skills
Strong interpersonal skills and ability to build positive working relationships
Ability to express ideas clearly and succinctly via letters, memos, and reports
Must be at least 18 years old

Nice To Haves

Open Availability required

Responsibilities

Solely responsible to recruit and maintain a diverse, high-performing store team through consistent selection, development and motivation while working alongside the team at all levels
Act as a true business owner, bringing timely ideas and solutions to your store team, peer group and cross functional partners to improve the customer experience
Drive daily, weekly, and monthly financial results by establishing strategic plans in partnership with the Territory Manager to achieve successful business outcomes
Ensure accountability and appropriate management of all day-to-day operational procedures, financial targets (including sales forecasting and payroll), and company policy standards in store
Create and manage scheduling that maximizes staffing to meet the needs of the business and drive store profitability while leveraging payroll most effectively
Provide coaching, mentoring and overall direction of accountabilities to meet store and Company goals through understanding and experience of each role within the store
Effectively monitors the progress of team members against key business initiatives and provides development opportunities through training programs and individual development plans (IDP’s)
Lead by example and direct training in order to influence Sales Associates behaviors while participating in providing an exceptional shopping experience to our customers
Conduct Corrective Actions and Performance Improvement Plans with individual employees to address any issues or behaviors that are causing problems, detail which actions must be improved, and what resources will be available to offer support where necessary
Solely responsible for ensuring that documentation is complete and provided to HR to support all resignations and terminations of employees
Responsible for ensuring compliance with all safety measures and OSHA regulations
Responsible for reporting and logging any and all Workers Compensation incidents
Create, facilitate and present training programs, processes, and concepts to groups
Manage rest and meal break schedules and ensure that all zones are covered
Assists with store security including checking bags and monitoring fitting rooms
Foster a positive work environment and provides direct, honest feedback in a timely manner
Ensure that store staff are treated professionally, courteously and respectfully
Direct the planning and execution of floor sets in an efficient manner while following Company guidelines and encouraging collaboration of ideas amongst team members
Adheres to and ensures compliance with all LP policies
Has full understanding/knowledge of inventory management procedures
Cultivate an environment of open communication and teamwork
Represent the company in a professional and positive manner
Inspire and motivate entire team by sharing knowledge and best practices for sales, merchandising, stocking and inventory processes
Other duties as assigned