Store Manager - Zales - Louis Joliet Mall

Signet Jewelers•Joliet, IL

6d•$50,000 - $67,800•Onsite

About The Position

We have many opportunities available on our other career site pages. Click here to link to our careers page! You are a diamond and Zales celebrates that fact! We recognize that every one of our jewelry consultants has a unique sparkle, and we find ways to empower them to help our customers Celebrate Life and Express Love. Zales is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”™. There are brilliant career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Requirements

Minimum of 2 years of college preferred
at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
Advanced Communication skillset, both written and verbal.
Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills to provide effective team member training and excellent customer presentations.
Strong problem solving and conflict management skills to support internal and external customers.
Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.

Nice To Haves

Preference will be given to candidates with specialty retail or jewelry experience
Preference will be given to candidates that are Diamond Council of America (DCA) certified.
Bilingual skills are a plus.

Responsibilities

Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.
Asks questions to ensure full understanding of strategy and process and ensures staff understands how the goals will be achieved.
Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times, and by conducting himself/herself in a manner that will influence and earn the respect of team members and management.
Displays a positive and enthusiastic attitude so as to inspire and motive others to achieve and attain goals.
Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach
Compiles and follows up on customer requests.
Attains sales projections and sales quotas as set by the Company and develops strategies to maximizes both personal and team members sales potential while achieving goals.
Observes operations to identify successes and opportunities for improvement.
Recognizes strengths and identifies root cause of operational problems.
Coaches the store staff to address and correct.
Reviews and analyzes reports.
Identifies trends, opportunities and available resources and develops plans to address issues.
Keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management new or changing merchandise and services needs and excesses.
Implements initiatives that will change behaviors to produce results.
Works with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives.
Demonstrates an ability to motivate, persuade, and influence the actions of others.
Demonstrates a commitment to the Company’s People First vision.
Responsible for the selection and development of talent to drive store growth.
Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising.
Communicates performance expectations, sets actionable goals for self and others and monitors progress and performance against desired behaviors.
Maintains open communication with team members and management, encouraging participation and idea sharing.
Maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards.
Responsible for establishing a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best.
Ensure all team members, guests and vendors are treated with respect and valued for their contribution.
Demonstrates the ability to communicate, understand, and empathize with others.
Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and request for information.
Maintains the neatness and cleanliness of the location to represent the banner.
Responsible for compliance with Company policies and practices.
Conducts himself/herself in a manner that will merit the goodwill and respect of customers and fellow employees.
Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule based on the right time to effectively run your business including a combination of both opening and closing shifts, weekday and weekends dependent on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team.
Performs additional duties and projects as assigned.
Consistent regular scheduled attendance is considered an essential function of this job.