Store Manager, Mount Royal Village

Saje Natural Wellness | Retail • Calgary, AB

7d • Onsite

About The Position

At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. As we continue to build our team, we're seeking talented people to join us in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive. We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do. At Saje, you’ll connect with a dynamic community and make positive impact, growing your career alongside talented, hard working, and kind-hearted people. Reporting to the District Manager, Store Managers (SM) drive Saje's mission first-hand with customers by connecting people to the healing power of plants so they can live their life to the fullest, naturally. This involves leading the Saje Experience with the team, ensuring its delivery to every customer, and guiding their wellness journey through product demos, deep education, and tailored recommendations. The SM is accountable for leading key aspects of their store's business, responsible for its profitability and productivity. By attracting, leading, and developing Team Members, the SM drives key business results and ensures the in-store experience is delivered consistently and in alignment with the commitment to excellent service and spreading wellness. The Store Manager focuses on People, Operations, Visual Merchandising, Community Outreach, and other levers to build a strong, profitable business. All Saje Team Members are responsible for contributing to Saje's culture and maintaining a positive work environment.

Requirements

• Comfortable working in a scented environment.
• Passionate about engaging Community Members in a personalized, hands-on way—demonstrating how to use products and applying them directly to yourself and to Community Members to create meaningful experiences.
• 3-5 years of retail leadership experience at the store manager or assistant manager level, with a passion of leading and developing high-performing teams.
• Able to have a flexible work schedule with availability for mornings, evenings, weekends, and holidays— including peak hours.
• Commit to being available each year during the vacation black out period between November 15-January 15.
• High school diploma.
• Natural ability to build genuine relationships through strong communication skills, empathy, and active listening.
• Strong aptitude for product sales and consumer engagement, confidently making bold recommendations and identifying upsell opportunities across categories (try-3 products).
• Competitive drive balanced with a positive, team-oriented attitude.
• Confident in retail operations including inventory management, merchandising, scheduling, performance management, and loss prevention.
• Strong business ownership with a proven ability to drive results, achieve KPIs, and enable team success through consistent, hands-on leadership.
• Self-motivated, take initiative, and own performance and outcomes.
• Attentive to your business and analyze reports to create and execute weekly, monthly and quarterly strategic plans, turning performance insights into actionable steps.
• Desire to collaborate with other leaders and cross-functional partners for teaching, training and development to move the business forward.
• Lead by example and have a natural talent for coaching, motivating and developing others.
• Passionate about your own wellness journey and believe in the superpower of plants.

Responsibilities

• Authentically connect with customers and deliver consistent and exceptional service following the standards of our sales model, the Saje experience.
• GPOP (Get Product On People) to demonstrate our product, both inside and outside of the store, to drive awareness and understanding of Saje.
• Educate on our products and on 100% natural wellness, to make wellness easy, accessible, and inclusive for all.
• Make bold recommendations to support the wellness needs of our customers, building baskets to create and expand on health habits centered on our products.
• Contribute to a team environment where all Team Members consistently experience a sense of belonging and inclusion.
• Be accountable to your part in driving the commercial goals of your store and our business, and work as a team to achieve and exceed performance targets.
• Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth.
• Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members.
• Uphold presentation standards and assess and action merchandising opportunities in order to elevate the in-store experience.
• Take a proactive and innovative approach to growing the business through community outreach.
• Create annual and quarterly strategic plans to support the growth of the business.
• Inspire and uplift your team through coaching, collaboration, and by embodying our core values.
• Create a team environment where all Team Members consistently experience a sense of belonging and inclusion.
• Attract, hire, and train and develop Team Members who are committed to exceptional customer service and sales performance.
• Administer Performance Reviews, goal setting, and deliver feedback regularly.
• Establish and maintain key communication rhythms including Team Meetings, regular connects with Assistant Store Manager, and weekly, monthly and quarterly business updates.
• Engage, develop, and retain top talent by leveraging their expertise and unique skillset.

Benefits

• Health Benefits - comprehensive health, vision, and dental packages.
• Paid sick days
• Generous product discount
• Onboarding plan to ensure you’re set up for success
• Employee Assistance Program - 24/7 support, resources, and information available to you and your family
• Paid time off to ensure you're resting & recharging

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees