Store Manager

Ayr Wellness•Inverness, FL

13h•Onsite

About The Position

The Store Manager is responsible for overseeing all aspects of daily operations, including team management, operations, customer service, compliance, sales, safety, and security. This role involves managing the day-to-day operations of a retail dispensary, including sales, inventory, staffing, and customer service. The Store Manager will monitor sales trends, customer feedback, and competitor activity to identify opportunities for improvement and growth. They will also be responsible for hiring, coaching, developing, and leading a team of budtenders, inventory associates, and assistant managers, ensuring they have the necessary knowledge and resources to provide excellent customer service. The Store Manager will partner with the Retail VP and/or Market GM to develop and implement sales strategies to drive revenue and achieve sales goals, including promotions, events, and product displays. Ensuring compliance with all local and state regulations governing the sale of cannabis products is a key responsibility, as is resolving customer complaints in a timely and professional manner. The Store Manager must stay informed about cannabis products, industry trends, and regulatory changes to provide accurate information and recommendations to customers. Developing and implementing operational procedures to optimize efficiency and productivity, administering routine audits for accurate inventory, and managing daily financial reporting requirements are also part of the role. Additionally, the Store Manager will develop and maintain staff schedules and ensure the store's appearance is consistently clean, safe, and guest-ready.

Requirements

4 + years’ retail store management experience.
Successful track record in achieving Sales, ADS, Customer Service, employee retention goals.
High School Diploma or GED required.
4 + years Retail Management Experience.
Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
Building Effect teams: Blends people into teams as necessary to deliver results; creates strong morale and team spirit that fosters a culture of excellence; shares successes and opportunities for improvement in terms of the whole team; creates a feeling of belonging and value in the team and in the Company.
Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
Functional/Technical skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.
Direct reports: Manages department within a function with authority to hire/terminate.

Nice To Haves

Cannabis experience a plus.

Responsibilities

Manage all aspects of the day-to-day operations of the retail dispensary / store, including sales, inventory management, staffing, and customer service.
Monitor sales trends, customer feedback, and competitor activity to identify opportunities for improvement and growth.
Hire, coach, develop, and lead a team of budtenders, inventory associates, assistant managers, ensuring they have the knowledge and resources needed to provide excellent customer service.
Partner with Retail VP and/or Market GM to develop and implement sales strategies to drive revenue and achieve sales goals, including promotions, events, and product displays.
Ensure compliance with all local and state regulations governing the sale of cannabis products, including licensing requirements, age restrictions, and product labeling.
Resolve customer complaints or issues in a timely and professional manner.
Stay informed about cannabis products, industry trends, and regulatory changes to provide accurate information and recommendations to customers.
Develop and implement operational procedures to optimize efficiency and productivity.
Administer routine audits to maintain the accurate inventory of all cannabis products.
Manage daily financial reporting requirements.
Develop and maintain and schedule of all dispensary staff including budtenders, inventory, supervisors, and managers.
Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.