Store Manager - Kay Jewelers - Conyers Crossroads

Signet Jewelers•Conyers, GA

1d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds long-term customer relationships, and delivers a best-in-class customer experience. The Store Manager sets expectations, communicates company strategy and initiatives, develops and motivates the team, and ensures consistent representation of the brand. The role oversees talent selection, onboarding, training, performance, customer service, sales, operations, inventory, visual merchandising, and compliance. It also includes monitoring store performance, reviewing reports, identifying opportunities, managing expenses and payroll, and collaborating with other Signet managers. The schedule is based on business needs and includes opening and closing shifts, weekdays and weekends. During non-peak periods, managers should aim for a five-day, 40-hour work week; hours increase during peak selling periods. Regular attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines and expectations, and work independently without immediate supervision.
Ability to set priorities, develop plans to meet goals, and delegate effectively.
Ability to understand and explain detailed information.
Reliable and dependable.
Ability to stand, reach with hands and arms, move between display cases, handle merchandise, and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability to work weekends, evenings, holidays, and extended hours.
Consistent regular scheduled attendance.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead day-to-day operations of a single store and achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development objectives.
Personally sell, lead, coach, and motivate team members to achieve sales goals and deliver an exceptional customer experience.
Communicate performance expectations, company strategy, corporate initiatives, and the impact of individual performance on company success.
Train and coach team members in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Ensure team members provide excellent customer service through training, outreach, communication, follow-up, and resolution of customer issues.
Compile and follow up on customer requests.
Review and analyze reports, identify trends and operational problems, and develop plans to address opportunities and issues.
Monitor competitors’ marketing, merchandising, and payment programs, and advise management about changing merchandise and service needs or excesses.
Select and develop talent, provide onboarding and ongoing coaching, set goals, and monitor performance.
Maintain open communication with team members and management and encourage participation and idea sharing.
Maintain accurate team member data in system records to ensure eligible Total Rewards are received.
Establish a positive, professional, inclusive work atmosphere and ensure team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives and requests involving merchandise transfers, inventories, and information.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule aligned with operating hours, sales requirements, customer traffic, store coverage, and time needed to coach and develop the team.
Collaborate with Signet Store Managers in the same mall or general vicinity to support communication, resource sharing, and shared objectives.
Perform additional duties and projects as assigned.