Store Manager

Circle K Stores • Grand Forks, ND

10d • Onsite

About The Position

The Store Manager position is a full-time role responsible for the overall operations of the store, including leadership, customer service, financial management, and team development. The manager directly supervises employees, ensures the store is well-maintained and stocked, and fosters positive relationships with suppliers and the community. This role involves analyzing sales and expenses, managing budgets, and safeguarding company assets. The position requires open availability, including weekdays, weekends, and potentially holidays, with a minimum commitment of 50 hours per week.

Requirements

• High school diploma or equivalent.
• 1 to 2 years of retail work experience or an equivalent combination of education, training, and work experience.
• Ability to supervise and train for the use of equipment, tools, and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR), and Store Assistant (SA) job descriptions.
• Ability to supervise and manage the functions listed in the CSR, LSR, and SA job descriptions.
• Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc.
• A valid driver’s license and dependable transportation.
• Ability to have open availability.
• Ability to communicate (orally and in writing) in English.
• Ability to perform essential duties and physical functions described above.
• Ability to work in the conditions described below.
• Ability to operate a motor vehicle.
• Ability to sit for long periods of time.

Nice To Haves

• Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.

Responsibilities

• Directly supervises the activities of 2 or more full-time employees, including Assistant Managers, Lead Representatives, and Customer Service Representatives.
• Recruits, hires, and trains employees to ensure excellent customer service.
• Develops, manages, and assigns tasks to ensure the store is clean, adequately stocked, organized, and well-kept according to Company standards.
• Maintains a professional and supportive image among subordinates and supervisor.
• Schedules employees within Company guidelines and to meet business needs to maximize customer service and maintain store image.
• Implements non-discriminatory management practices in hiring, training, counseling, mentoring, motivating, and separating employees.
• Develops positive and professional relationships with all suppliers.
• Promotes excellent service and resolves customer complaints in a timely and professional manner.
• Provides regular and predictable onsite attendance.
• Promotes and ensures a safe, positive public image within the neighboring community.
• Prepares on-going and timely performance appraisals for all employees, providing proper performance-based feedback.
• Trains all employees ensuring that customer service, store image, and marketing execution meet Company standards.
• Trains all employees on safety procedures and promotes safety awareness.
• Mentors and trains all employees on cash awareness and expectations to help reduce risk to the company/BU.
• Ensures employees complete all required training in a timely manner.
• Develops methods to ensure all employees receive proper communication in a timely manner.
• Establishes periodic ongoing communication meetings with all store employees and the District Manager.
• Evaluates and develops specific action plans to address store needs and reach desired objectives.
• Organizes and maintains all store files and manuals.
• Manages and supervises store employees to ensure all required and requested reports are completed accurately and timely.
• Manages and supervises store employees to ensure all merchandise is stocked, attractively displayed, and priced correctly.
• Ensures that all required employment-related posters and signs are in an easily accessible place for all employees.
• Analyzes daily sales and expense information and takes appropriate action to maximize sales and net profits.
• Budgets and forecasts P&L lines, and understands and manages merchandise margins.
• Safeguards and accounts for all money received and disbursed.
• Performs all other financial analysis necessary to maximize sales and net profits.
• Notifies District Manager of any sales, cash, inventory, or operating discrepancies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED