Store Manager

White Stuff•Guernsey, WY

12d•Onsite

About The Position

White Stuff was established in 1985 and has grown to have shops and concessions in the UK and internationally, selling women’s and men’s clothing, accessories, and homeware. The company is known for its original prints, intricate details, and considered design touches. White Stuff values its people, describing them as sociable, talented, and likeminded, fostering an environment that encourages entrepreneurial ideas and accountability. The company is committed to creating a proud and authentic work environment and is an equal opportunity employer.

Requirements

Passionate about Retail and Fashion.
Experience driving the commercial success of a shop.
Experience leading a team.
Ability to inspire others with passion and expertise.
Ability to be your true self and bring out the best in others.

Responsibilities

Hold overall responsibility for their shop, driving performance through managing KPIs.
Ensure customers have the best possible shopping experience.
Develop the team and ensure White Stuff’s presence in the local community.
Report to the Area Manager and sit within the Retail team.
Train, drive, and coach the team to deliver an amazing in-store customer experience in line with brand pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the Customer Journey.
Ensure the team meets customer needs through multichannel shopping and endless aisle orders.
Engage customers with the brand through email newsletter sign ups, purchase tagging, and e-receipts.
Evaluate floor layout and sales trends regularly, taking action to ensure the shop floor responds to commercial opportunity.
Ensure the team understands product features and can explain them to customers to support styling and purchase decisions.
Maintain excellent product and shop standards at all times.
Implement brand VM standards and layouts within the shop, making placement decisions to best suit shop, market, and customer.
Create a commercial environment where the team consistently evaluates the floor layout and KPIs and takes appropriate action.
Evaluate shop product package and feed back commercial opportunities to the Area Manager.
Optimize stock levels for sales opportunities and liaise with Merchandising to influence.
Understand and maximize commercial opportunities for the shop to increase sales, coaching the team to do the same.
Ensure the shop operates within set budgets.
Lead the coordination of promotions, incentives, and key trading weeks.
Use Learning and Development and operational tools to develop the team’s knowledge and skillset.
Create a positive team atmosphere focused on delivering results.
Lead team briefs to ensure the team has the necessary knowledge and motivation to achieve targets.
Ensure effective staff planning for optimal team placement.
Set team objectives to ensure collaborative goal achievement.
Attract, recruit, and retain high-calibre team members.
Engage with succession planning to foster internal talent growth.
Actively seek local opportunities that could benefit the shop, such as local events.
Provide regular praise and feedback to the team to support engagement and development.
Lead annual and interim reviews for the team, monitoring objectives throughout the year.
Lead efficient and accurate delivery and replenishment processes.
Organize stocktake and ensure accurate reconciliation.
Effectively manage ship-from-store and Click and Collect processes.
Serve as a point of contact for internal and external stakeholders.
Lead Health and Safety processes within the shop and ensure team compliance.
Develop professional relationships with other teams and areas of the business.
Live the company values and ensure they are active in the shop.
Maintain awareness of the charity partner and support related events or promotions.
Understand the company's approach to ethical sourcing and environmental impact to explain it to customers and the team.