Luxury Store Manager - Carmel, CA

Johnny Was•Carmel, CA

10d•Onsite

About The Position

The Store Manager will work closely with the Regional to support and execute all company initiatives as well as assist in fostering a culture of teamwork to maximize the profitability of the store. The Store Manager is responsible for supporting and partnering with the Store Manager to complete daily operations in a timely manner, utilizing an innovative and entrepreneurial mindset to drive results. The Store Manager acts as a brand ambassador in the local market/mall to drive brand loyalty and business. They understand and use all retail systems and reporting tools, and are responsible for store inventory control and loss prevention. They will also assist in the oversight of all daily operational duties, implement and maintain all company standards and practices, and maintain the upkeep of the building. The Store Manager will also assist in sourcing qualified candidates and training new associates, and execute visual guidelines.

Requirements

High School diploma or GED
2 years retail experience, preferably in women’s contemporary fashion
Computer skills to include operation of iPad-based point of sales system, email and Microsoft Suite, Google Drive and Dropbox
Proven ability to deliver sales results
Ability to work retail hours including days, nights, weekends, and special events
Bending/stooping/kneeling required
Able to lift up to 50 lbs.

Nice To Haves

Friendly and outgoing personality with an open team-oriented mindset
Excellent customer service skills with an energetic personality
Driven, goal oriented and take ownership and accountability
Strong leader who works effectively with others
Strong organizational, follow up and communication skills

Responsibilities

Meet and exceed store and personal sales plan while maximizing the profitability of the store
Support and partner with the Store Manager to complete daily operations in a timely manner
Utilize an innovative and entrepreneurial mindset to drive results
Act as a brand ambassador in the local market/mall to drive brand loyalty and business
Understand and use all retail systems and reporting tools
Responsible for store inventory control and loss prevention
Assist in quarterly inventory
Assist in the oversight of all daily operational duties (i.e. opening, closing, returns, customer complaints)
Complete operational tasks in a timely manner while maintaining daily operational tasks according to Johnny Was standards
Implement and maintain all company standards and practices ensuring that all pertinent information is communicated to the entire team
Maintain interior and exterior upkeep of the building with partnership from the corporate office
Assist the store manager in sourcing of qualified candidates
Assist in training new associates to set them up for success
Execute visual guidelines 72 hours from when received
Communicate all internal business needs and employee issues to the Store Manager in a timely manner
Foster an environment of teamwork and collaboration as well as enthusiasm and positivity
Demonstrate confidence when leading the team and managing the store
Take initiative; have a high level of ownership and accountability for results of self and others on the team
Evaluate performance of all team members and provide consistent and timely feedback to the Store Manager for further coaching and development of the team
Collaborate with the Store Manager to coach, develop and motivate the sales team on a daily, weekly and monthly basis to meet goals
Lead the sales team by example through sales efforts and customer service on the sales floor to increase profitability
Take ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
Ensure the team receives all new product knowledge training to strengthen selling skills
Model and enforce dress code compliance
Achieve personal selling goals consistently leading by example
Ensure that customer and employee experience are prioritized over workload or tasking
Create a warm and inviting environment where clients feel welcomed, engaged and that their business is of the utmost importance
Create an elevated and VIP customer experience at every opportunity by offering your name, a beverage and connecting in a genuine and authentic way
Build repeat business by ensuring all client capture tools and strategies around data capture, outreach, and follow up are consistently executed
Meet customer issues with patience while being solution oriented for the highest good of the client
Provide an individualized and positive experience for all customers entering the store, this includes providing great service, effectively answering any questions, and helping process transactions and returns.