Store Manager - Massapequa, NY

Petco Animal Supplies Stores•Massapequa, NY

1d•Onsite

About The Position

As a General Manager, you lead a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results. You are accountable for people, performance, and processes, and model effective leadership. You build engaged teams, drive profitable growth, and maintain high standards for animal care, safety, and customer experience. The role includes leading and developing the team, managing sales and operational performance, and ensuring the Pet Care Center meets merchandising, inventory, security, and safety standards. You also represent Petco in the community through events, adoption initiatives, and partnerships. The job is primarily performed in a Pet Care Center retail environment, with regular time on the sales floor. Most work is indoors, though occasional duties may involve leaving the center for bank deposits, merchandise transport, or community events. The position requires frequent standing and walking, bending, kneeling, reaching, and lifting. It involves working near animals and exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.

Requirements

At least 3 years of management experience; retail leadership is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Flexible availability for Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work near animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Retail leadership experience.
High school diploma or GED preferred.
Completion of Petco leadership development programs may be required for internal candidates.

Responsibilities

Champion the health, safety, and humane care of animals and consistently follow Petco standards and policies.
Create a welcoming and supportive environment for pets and pet parents, leading with integrity and transparency.
Attract, hire, train, coach, and develop diverse talent across the Pet Care Center.
Build an inclusive, collaborative team culture that supports engagement, empowerment, and growth.
Coach partners in the moment, celebrate successes, and lead by example.
Develop leadership bench strength and succession plans; manage performance, coaching, and accountability.
Drive sales growth, profitability, and operational excellence, meeting or exceeding business goals.
Analyze financial and operational results, reporting, audits, and Pet Care Center visits, and act on opportunities to improve performance.
Manage labor, payroll, and expenses to maximize productivity and results.
Execute merchandising, inventory, and operational processes to brand and safety standards.
Ensure safe opening and closing procedures and compliance with security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Lead local events, adoption initiatives, and community partnerships.
Regularly engage with customers on the sales floor, provide assistance, and perform cashiering and point-of-sale transactions.