Store Manager

Ashley Furniture Industries•Dublin, CA

15d•$87,000 - $99,000•Onsite

About The Position

The Store Manager is responsible for building and supporting a high performing sales culture, maintaining a strategic view of store talent needs, recruiting, and developing talent, analyzing relevant data to inform store-specific strategies, being role model and champion for Ashley’s Core & Growth Values to create a strong brand perception so that the store becomes the destination of choice for home furnishing needs. The Store Manager is a role model for building and maintaining the guest relationships that are the foundation of the Company’s retail sales success. This position hires, trains, supervises, and develops Sales Manager and other store employees in the implementation of the Company’s sales approach, oversees overall operational functions of the store, and maintains compliance with the Company’s policies and operating procedures to ensure the delivery of an exceptional in-store experience for every guest that results in increased store sales, profitability and customer loyalty.

Requirements

Building and supporting a high performing sales culture.
Maintaining a strategic view of store talent needs.
Recruiting and developing talent.
Analyzing relevant data to inform store-specific strategies.
Being a role model and champion for Ashley’s Core & Growth Values.
Building and maintaining guest relationships.
Hiring, training, supervising, and developing Sales Managers and other store employees.
Implementing the Company’s sales approach.
Overseeing overall operational functions of the store.
Maintaining compliance with the Company’s policies and operating procedures.
Delivering an exceptional in-store experience for every guest.
Increasing store sales, profitability and customer loyalty.
Conducting or overseeing performance reviews.
Providing ongoing coaching and development opportunities.
Ensuring strategic engagement.
Leading huddles that align every decision in the store with the company strategy.
Designing/shaping the vision for training content provided to all associates.
Developing and implementing sales and promotions to achieve sales targets and exceed revenue goals.
Analyzing sales data and identifying areas for improvement.
Motivating and coaching store team to deliver exceptional customer service and close sales.
Developing sales and profit goals.
Establishing Ashley as the premier destination in the market for home furnishings.
Having a strong understanding of selling system/ standards for selling aligned to company strategy – high performing sales culture.
Using analytics/ insights to take advantage of hidden opportunities/ improve selling.
Selling consistently to every guest and aligning selling strategy with company standards.
Ensuring smooth operation of all store functions, including merchandising, inventory management scheduling and cash handling.
Maintaining a clean, organized and visually appealing showroom environment.
Negotiating contracts and managing relationships with vendors and suppliers.
Managing and optimizing inventory levels to meet customer demand and minimize cost.
Creating enticing visual presentation and consistent maintenance of the store.
Helping create general associate standards and support for the guest.
Participating in training program for sales and operations activities.
Providing relevant insights on offers, assortment and selling process/ standards, etc. to ensure success is expanded.
Pursuing opportunities to reduce waste (cost) and enable reinvestment in the business (growth).
Inventory management.
Assortment optimization.
Maintaining an efficient warehouse and product lifecycle plan.
Fostering a customer-centric culture throughout the store.
Exceeding customer expectations by providing exceptional service and resolving any issues promptly and professionally.
Empowering store team to resolve customer issues efficiently and with empathy.
Tracking and analyzing customer feedback to identify areas for improvement.
Developing and maintaining strong relationships with customers, building loyalty and repeat business.
Customer Engagement/ Full Customer Lifecycle Management.
Developing and managing store budgets, ensuring efficient and responsible use of resources.
Monitoring key financial metrics and tracking progress against targets.
Reporting financial performance to management.
Demonstrating the company’s core growth values in the performance of all job functions.

Nice To Haves

Experience in the home furnishings industry.
Proven track record of exceeding sales targets.
Strong leadership and team-building skills.
Excellent communication and interpersonal skills.
Proficiency in data analysis and reporting.
Knowledge of visual merchandising principles.
Experience with inventory management systems.
Customer service expertise.

Responsibilities

Recruit, onboard, train, supervise, develop, and motivate a team of Sales Managers, sales associates, cashiers, customer service, and support staff.
Cultivate a positive and collaborative work environment that fosters high performance and low turnover.
Conduct or oversee performance reviews and provide ongoing coaching and development opportunities.
Ensure strategic engagement – e.g. lead huddles that align every decision in the store with the company strategy.
Serve as a role model of Ashley’s Core & Growth Values.
Design/shape the vision for training content provided to all associates.
Develop and implement sales and promotions to achieve sales targets and exceed revenue goals.
Analyze sales data and identify areas for improvement.
Motivate and coach store team to deliver exceptional customer service and close sales.
Develop sales and profit goals.
Help establish Ashley as the premier destination in the market for home furnishings.
Have a strong understanding of selling system/ standards for selling aligned to company strategy – high performing sales culture.
Use of analytics/ insights to take advantage of hidden opportunities/ improve selling.
Sell consistently to every guest and align selling strategy with company standards (e.g. we are not a discount seller).
Ensure smooth operation of all store functions, including merchandising, inventory management scheduling and cash handling.
Maintain a clean, organized and visually appealing showroom environment.
Negotiate contracts and manage relationships with vendors and suppliers.
Manage and optimize inventory levels to meet customer demand and minimize cost.
Create enticing visual presentation (e.g. knowing what “good” looks like and partnering with the visual team to optimize) and consistent maintenance of the store.
Help create general associate standards and support for the guest.
Participate in training program for sales and operations activities (e.g. selling is more than just active engagement with the guest – store must be set right to win).
Provide relevant insights on offers, assortment and selling process/ standards, etc. to ensure success is expanded.
Pursue opportunities to reduce waste (cost) and enable reinvestment in the business (growth).
Inventory management (protect profit everywhere to enable continued investment in sales drivers).
Assortment optimization (e.g. velocity walks/ optimizing the floor to win in the local market).
Maintain an efficient warehouse and product lifecycle plan (e.g. manage costs and ensure relevant assortment on the floor).
Foster a customer-centric culture throughout the store.
Exceed customer expectations by providing exceptional service and resolving any issues promptly and professionally.
Empower store team to resolve customer issues efficiently and with empathy.
Track and analyze customer feedback to identify areas for improvement.
Develop and maintain strong relationships with customers, building loyalty and repeat business.
Customer Engagement/ Full Customer Lifecycle Management.
Develop and manage store budgets, ensuring, efficient and responsible use of resources.
Monitor key financial metrics and track progress against targets.
Report financial performance to management.
Demonstrate the company’s core growth values in the performance of all job functions.