Go! Store Manager

Go! Retail Group•Green Bay, WI

8d•$17 - $18•Onsite

About The Position

Go! Retail Group is an established retailer based in Austin, Texas, with a passion for innovation, operations, and community. As the parent company to Go! Stores, Attic Salt Stores, Toys”R”Us, Calendars.com, Snoozimals, and Tiny Headed Kingdom, we are the dominant retailer of calendars, games, and toy products in shopping centers nationwide. Founded in 1993, we operate 200 year-round stores and 600 seasonal stores across the United States, in addition to managing 3PL services and two large distribution centers. We pride ourselves on a stable workforce with many long-term employees. Our family-owned business operates with responsibility and heart, guided by values of innovation, collaboration, integrity, transparency, community, and fun. We aim to bring joy to our customers through a fun and challenging process. The Store Manager is a key leadership role responsible for overseeing the daily operations of a store. This includes understanding Key Performance Indicators (KPIs) and sales data, proactively meeting sales goals, and training staff to excel in their roles while ensuring high levels of customer satisfaction.

Requirements

Proven successful experience as a retail store manager with sales focus.
1+ years of retail experience / management experience.
Proven ability to drive sales.
Excellent problem-solving abilities.
Ability to create a customer focus environment.
Strong organizational and strong leadership skills.
Good communication and interpersonal skills.
Enthusiasm about being an impactful and innovative leader.
Self-motivated, passionate about the work you put out, lead with optimism and a solution-oriented mindset.
High integrity, accountability, reliability, and responsible individual who is open to feedback.
Knowledge in retail operations, sales, customer service, merchandising, inventory control, and loss prevention.
Excellent knowledge of retail management POS systems, basic computer skills, and Microsoft office.
Able to perform basic math functions.
Flexible and thrives in a fast-paced environment.
Attention to detail.
The employee must occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close vision, distance vision and peripheral vision.
While performing the duties of this job, the employee is regularly required to talk and hear.
The employee is frequently required to use hands to finger, handle, or feel.
The employee is required to stand; walk; reach with hands and arms.
Color Perception (Red, Green, Amber).
Seeing.
Clear Speech.
Touching.
Hearing/Listening.
Finger Dexterity.
Hand Dexterity.
Pushing/Pulling.
Lifting (up to 30 pounds).
Carrying (up to 30 pounds).
Ability to move distances within and between locations/offices.
Standing for long periods of time.
Reading-Simple.
Reading- Complex.
Writing- Complex.
Writing-Simple.
Basic Math Skills.
Analysis/Comprehension.
Judgment/Decision Making.
Clerical.

Responsibilities

Drive team morale by celebrating successes involving great employee performance, achievement of sales goals, and great attention to detail.
Give staff financial goals and sales targets to meet on a scheduled basis.
Evaluate staff based on performance-based metrics.
Deal with all issues that arise from staff or customers (complaints, grievances etc.).
Be a shining example of a professional with high performance.
Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff.
Be aware of our consumer marketing initiatives.
Participate in our promotions to maximize sales.
Ensure high levels of customer satisfaction through excellent service.
Drive sales and provide a great experience for guests.
Work with your Area Sales Manager to maximize sales results.
Merchandise the product and follow our visual direction and standards.
Create an Active Selling environment.
Hire a great team.
Train your staff to provide outstanding customer service and train your staff on these standards.
Manage staff payroll and schedules, including store payroll budget.
Conduct performance evaluations and monitor performance metrics.
Monitor the performance of personnel and provide coaching and feedback as needed.
Manage talent.
Work with HR with all employee relations, disciplinary issues, and terminations.
Make daily bank deposits.
Manage the store, inventory, and loss prevention.
Abide by company policies, procedures and represent the company in a positive fashion.
Ensure the store meets health and safety regulations and company processes.
Assemble the store.
Manage the store openings and closing.
Adhere to mall guidelines and continue the great relationships Go! Calendars, Games and Toys has fostered with the malls.
Collect guest e-mail addresses through text to join.