Store Manager Sally Beauty #10638 Charlottesville

Sally Beauty Holdings•Charlottesville, VA

4d•Onsite

About The Position

This position plays an essential role in executing the company’s selling model, ensuring an engaging and personalized customer experience by instilling Customer and Operational Excellence with a store to drive sales and loyalty. Models and trains associates to drive sales through company policies and procedures, product knowledge, merchandising, brand standards, customer service, and selling strategies. Store Managers champion our cultural values. They fully support and embody these values, ensuring their team is aligned and committed to our company culture.

Requirements

High School Diploma or equivalent
Must be 18 years of age or older
Minimum 3+ years of retail sales/customer service experience
At least 1+ year(s) prior management experience
Proficient with company technologies used and can lead virtually with ease
Practice of consistently meeting company expectations with brand standards
Well organized and can effectively plan and prioritize tasks to meet business needs
Strong oral and written communication skills with team, peers, management, and business partners
Must ensure schedule availability to meet the demands of the business and adhere to the company required schedule guidelines as a Store Manager

Nice To Haves

Cosmetology license desirable, but not required

Responsibilities

Store Managers lead by example in executing the company’s selling model, ensuring an engaging and personalized customer experience that drives sales and loyalty
Store Managers coach, develop, and inspire their team to meet company standards and adopt strong selling behaviors to achieve KPI goals by setting expectations, giving feedback, and creating a high-performance sales culture focused on exceptional service and results
Leverages internal hiring platform and actively recruits to build a strong network of external candidates to fill positions timely, when required
Hires, develops, and leads store associates, ensuring excellent customer experiences and overseeing operations while maintaining brand standards
Store Managers explain and demonstrate company policies and procedures and achieve and exceed sales goals by leveraging product knowledge, customer service skills, merchandising, and strategic selling techniques
Provides supervision, direction, and planning of associates’ daily goals and activities to deliver an exceptional customer experience that maximizes sales/KPIs and drives customer loyalty
Champions company culture and values. Fully supports and embodies these values, ensuring their team is aligned and committed to our company culture
Leads efforts to implement change and supports new company initiatives while following the directions of the District Manager and Senior Regional Director
Builds strong working relationships with Store/Training Store Manager peers, AM/DM, S/RD, and business partners and communicates timely, as needed
Ensures the store environment is always safe for associates and customers by adhering to safety protocols, policies, and procedures
Drives focus on both the in-store selling model and omni-channel and follows up to coach teams, as needed, to achieve company goals
Responsible for protecting company assets by ensuring all inventory control and cash procedures are being followed in-store as they relate to shrink, damages, banking, etc.; implements measures to prevent theft and minimize loss due to damage or error