Store Manager

Gypsum Management and Supply•Olive Branch, MS

20h•Onsite

About The Position

Responsible for managing the overall operation of the store, including tool rental, merchandise sales, inventory control, shipping & receiving, administrative and financial operations, safety and merchandising. Ensures store compliance with company policies and procedures. The role involves planning and executing actions to ensure the store meets rental revenue, sales, and profitability goals, and developing an understanding of store financials to drive performance. It also includes managing store opening/closing, inventory planning, cash handling, soliciting customer feedback for product stocking, participating in company initiatives, merchandising products, organizing the showroom and warehouse, providing excellent customer service, and driving revenue growth through marketing and add-on sales. The manager will also process sales/rentals, handle collections, interact with the repair center, and supervise other store personnel.

Requirements

High school diploma or general education degree (GED)
Four plus years related experience
Must be at least 18 years of age
Reliable transportation is required
Strive to do the right thing by displaying trust and integrity
Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude
Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done
Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members
Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title
Ability to self-manage, show initiative, be proactive, and drive results
Communicate professionally, both verbally and in writing to coworkers and customers
Outstanding skills in customer service, suggestive selling skills, financial acumen, understanding of and ability to sell importance of service in the tool rental equation, inventory control experience, problem solving skills (both technical & financial)
Good communications skills, both written and verbal, attention to detail, and ability to build relationships with repeat customers
Must have strong operations, sales and customer service focus
Sales Managers are required to drive sales, manage receivables, accurately account for inventory and manage operations so the store meets profitability targets established by Axia Acquisition Corporation
Computer Proficiency required
Proficient in Outlook, Word, Excel and basic database operations
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percentage
Ability to apply common sense understanding to carry out written or oral instructions
Ability to deal with problems and make informed suggestions to prevent problems from recurring

Nice To Haves

Prior experience with a POS system helpful
Bilingual in English and Spanish strongly preferred

Responsibilities

Responsible for managing the overall operation of the store, including tool rental, merchandise sales, inventory control, shipping & receiving, administrative and financial operations, safety and merchandising
Ensures store compliance with company policies and procedures
Responsible for planning and executing on actions to ensure the store meets store rental revenue, sales and profitability goals
Develop understanding of store financials to aid in planning actions to drive store performance
Responsible for all phases of store opening/closing
Responsible for using existing tools and personal judgement to plan inventory to maintain proper stock based on the demands of the market
Inventory planning to ensure the store is properly stocked and merchandised
Responsible for proper cash handling including balancing cash and credit card receipts and making bank deposits
Solicits information from customers to let the merchandise team know what new or different products the store should stock to meet market demands
Participate in testing and providing feedback on company initiatives as requested
Merchandises products and organizes showroom & rear warehouse for safe & effective material handling
Provides excellent customer service
Establishes relationships with customers to drive repeat rental and sales
Responsible for generating revenue growth through effective marketing of the Ames line of automatic taping tools, parts & equipment as well as promotion of add-on sales with merchandise assortment
Recommend ideas for support from Region Management to help drive business
Identify and propose opportunities for continuous improvement in both the store and in the company
Boxes & ships tools to repair center & receives tool & merchandise shipments into inventory
Processes sales/rentals via computer
Collection duties as assigned
Daily functions may include: greeting customers, processing rental & sales transactions, customer service, order processing, merchandising, inventory & tool audits, collections, housekeeping, data base development, cash handling/bank deposits & loss prevention, continuous improvement activities
Interaction with the repair center for issues regarding quality of tools, timeliness of shipments, etc.
Supervise Assistant Store Managers, Store Associates and Delivery drivers if additional personnel are assigned to the store
Other duties as assigned
Directly supervises the Assistant Store Manager and Delivery driver, if applicable
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include training employees; planning, assigning, and directing work; escalating concerns to the Regional Operations Manager, addressing complaints and resolving problems