Store Manager Unassigned

Walgreens•Louisville, KY

17h•$27 - $49

About The Position

The Store Manager Unassigned role is an accelerated development position preparing the employee to lead full-store operations across the front end and pharmacy. Under the direction of a Store Manager, the employee learns and supports store operations by shadowing or assisting the Store Manager, completing assigned training and rotations, and demonstrating readiness for a permanent Store Manager assignment within the timeframe set out in the learning plan. The role includes classroom, online, and on-the-job learning; completing required certifications; following an individual development plan; and learning Walgreens’ operating procedures, technology systems, and compliance requirements. The employee also gains experience in customer service, store and pharmacy operations, inventory, business performance, people management, and communications. Pharmacy technician registration or licensure must be obtained when required by state law, and PTCB certification pursued when required by the state. The current hourly pay range is $27.16 to $48.56. The actual rate depends on factors including geography, skills, education, and experience. The role remains open until filled. Benefits are referenced through Walgreens’ benefits website, but specific benefits are not listed in the posting.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept an offered assignment to a Store Manager position.
Willingness to transfer to other Walgreens retail locations within the same hiring area.

Nice To Haves

PTCB Certification.
Bachelor’s degree.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated development program, including required certifications, classroom learning, online training, on-the-job training, assigned rotations, and learning objectives.
Follow individual development plans and participate in development conversations with the Store Manager and District Manager; demonstrate readiness and proficiency to the Regional Vice President.
Monitor personal performance, pursue self-development, learn retail, pharmacy, and management practices, and implement compliance standard operating procedures across the front end and pharmacy.
Learn Walgreens’ computer, technology, and software systems; obtain pharmacy technician registration or licensure when required by state law and pursue PTCB certification when required by the state.
Engage customers and patients, provide assistance, resolve complaints, answer questions, and model customer service best practices.
Monitor customer service, coach and train team members, develop improvement plans, empower team members to resolve customer issues, and support analysis of customer feedback and service metrics.
Shadow the Store Manager and gain proficiency supervising store operations and team members, including shift changes, task delegation, merchandising, sets, resets, revisions, displays, pricing, signage, advertising, and promotions.
Support asset protection by monitoring loss-prevention programs and systems, learning to use electronic surveillance, and ensuring price accuracy through reports and audits.
Analyze inventory trends and supervise inventory processes, including receiving, counting, ordering, pricing, returning, stocking, and transferring merchandise in the front end and pharmacy.
Supervise assigned-location operations and ensure compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Promote team-member safety and well-being, use the Security Operations Center effectively, comply with company policies, and maintain respectful relationships with coworkers and business partners.
Complete special assignments and other tasks as assigned, assisting team members as needed.
Learn to analyze store and pharmacy financial and performance data; develop action plans to increase sales, control costs, improve results, and reduce loss.
Review daily performance indicators and weekly operational metrics, prepare action plans, and discuss results with the Store Manager and District Manager.
Analyze pharmacy performance indicators and work with the Pharmacy Manager and/or Pharmacy Operations Manager to improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes, and learn to grow front-end and pharmacy business through support-center initiatives, community outreach, and retail partnerships.
Learn people-management practices, including SOP training and coaching, use of HR and people-management systems, performance conversations, assessments, discipline, and performance-improvement plans.
Learn applicable company policies and local, state, and federal laws related to team-member selection, recruitment, record retention, and training.
Support the Store Manager in using team members’ strengths and skills to improve engagement, solve problems, address challenges, and adapt to change.
Attend critical communication sessions, learn effective feedback and communication practices, assist with community events, and gain experience facilitating discussions about operational and engagement metrics.