Store Manager

Natural Grocers•Missoula, MT

15h•Onsite

About The Position

The Store Manager is responsible for the successful operation and profitability of the store, which includes training, directing, and monitoring all department staff. This role requires professional leadership, integrity, and the ability to motivate staff towards high performance while ensuring exemplary customer service and maintaining store standards. The manager is expected to be actively involved on the sales floor, assisting customers and directing staff at least 75% of the time.

Requirements

High school diploma or GED is required.
1-2 years management experience in grocery and/or related retail experience.
Able to manage changing priorities.
Ability to pass applicable food safety training courses and/or testing to obtain certifications as required by state and/or county law.
Must be able to obtain forklift certification.
Maintain compliance by keeping food safety certifications up to date through continuing education and registered with the appropriate agency if applicable.
Possesses a sense of urgency in the completion of tasks and stay focused with the task at hand.
Possesses excellent customer service skills.
Is highly organized with great attention to detail and take direction and follow through.
Must be cashier trained.
Proficient in MS Word, Excel and Outlook.

Nice To Haves

Natural foods industry experience is a plus.

Responsibilities

Ensure customers are greeted and serviced per company standards of World Class customer service.
Train staff on how to give exemplary customer service and ensure staff is held accountable.
Ensure staff is in compliance with applicable state and/or county food safety certifications and registration.
Ensure the store is meeting and/or exceeding expectations in store and department sales, Sales per Labor Hour Ratio, Average Ticket, Customer Count, Cost of Goods Sold for Produce, and EBITDA.
Ensure product is ordered from the correct vendors to receive the correct discount and maintain margins.
Ensure perishables are rotated and stocked per company standards.
Manage mark-downs per company standards.
Assist customers in all areas of the store, viewing the store as a whole.
Ensure phone is answered per company standards.
Train, assign tasks, and hold store personnel accountable for accomplishing tasks.
Create accurate and complete master and daily schedules that meet store needs and post them in a timely manner.
Assign daily tasks using company task sheets and monitor their completion.
Partner with department managers to share staff for accomplishing tasks as needed.
Train and monitor staff to ensure they view the store as a whole and are prepared to assist customers in all areas.
Partner with department managers to cross-train staff to accomplish all needed tasks.
Partner with staff to ensure adequate product knowledge to meet customers’ needs.
Complete and conduct all store staff performance evaluations with input from department managers.
Grant wage increases when appropriate in accordance with company standards.
Interview and hire for store needs with input from department managers.
Address all performance and/or disciplinary issues appropriately and in a timely manner with the assistance of Human Resources.
Maintain clear and direct communication with store staff, including conducting monthly staff meetings and posting company information and announcements.
Ensure safety guidelines are followed at all times.
Manage business disruptions such as loiterers, solicitation, emergency weather situations, and bathroom misuse.
Ensure all Ultimate edits are made in a timely manner.
Proactively hire, train, and develop store staff, department managers, and Assistant Store Managers for future management positions.
Effectively train new store management in proper store and department operations.
Encourage staff to increase their nutritional and product knowledge and train on new products and nutrition.
Answer customer questions per company standards.
Monitor all departments and hold department managers accountable for store operational duties.
Complete operational responsibilities including daily schedules, checklists, and opening and closing store duties.
Ensure store paperwork and reports are completed in a timely manner, including the Monthly Manager’s Report.
Efficiently and accurately complete the DSR and Manager's Cash.
Communicate all issues with the home office and ensure issues are resolved.
Maintain store appearance and cleanliness.
Respond quickly to all Dept. Manager calls when on duty and assist with coverage for lunches and breaks.
Support decisions made by home office and follow directions from home office.
Read and follow communications (memos, faxes, emails) from home office.
Remain flexible to changing work demands in order to accomplish goals.
Be "hands on" and do whatever it takes to get the job done and make the company thrive.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for 5 Holidays – Stores Closed
Paid Time Off (sick days and vacation) that Increases with Tenure
Paid Nutrition Education
good4u Crew Member Discount
Npower Program (customer appreciation and rewards program)
Regular, Scheduled Pay Increases
Advancement Opportunities and Career Development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, Dental and Vision Insurance (for Full-Time Crew Members)
Paid Parental Leave (for Full-Time Crew Members)
Paid Medical Leave (through company paid short-term disability insurance) (for Full-Time Crew Members)
Company Paid Short-Term Disability Insurance (for Full-Time Crew Members)
Company Paid Life Insurance (for Full-Time Crew Members)
Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
Retirement Savings Plan (401k) with discretionary Company Match
Healthcare and Dependent Care Flexible Spending Account (FSA) (for Full-Time Crew Members)
Health Savings Account (HSA) with Company Match (for Full-Time Crew Members)