Designate Store Manager - Banbury/Worcester Area

Marks & Spencer • Milford, MA

7d • Onsite

About The Position

This role is for a Store Manager in the Banbury/Worcester Area. The successful candidate will lead the delivery of the full retail plan across the store, driving commercial, operational, visual, and people performance to meet key retail metrics. They will set the strategy and direction for the store, ensuring every colleague understands and delivers their part. The role involves owning the change agenda, landing transformation initiatives with clarity, urgency, and pace. A key aspect is building a high-performance culture through coaching managers, growing talent, and creating a positive store environment. The Store Manager will use data and insight to make decisions that drive profit, improve service, and boost efficiency, while also driving digital adoption and omnichannel capability. They will act as the voice of their store, representing their people and addressing areas for improvement. Creating an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams is also a core responsibility.

Requirements

• A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards and results.
• Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact.
• A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
• Resilient and passionate about delivering in a transformational environment, where you can challenge the norm and be a part of delivering a business fit for future.
• Strong on planning, performance management and resilience. Able to balance the big picture with the detail and always hold the line and set expectations.
• A proven track record of performance management, able to lead teams to deliver results at pace.
• Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
• Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.

Responsibilities

• Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the key retail metrics.
• Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it.
• Own the change agenda landing transformation initiatives with clarity, urgency and pace.
• Build a high-performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be a part of.
• Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency.
• Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels.
• Be the voice of your store – representing your people, saying it as it is and owning the follow-through on what needs to improve.
• Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.

Benefits

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed