Store Manager - Zales - Aventura Mall

Signet Jewelers•Miami, FL

1d•Onsite

About The Position

The Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience. The SM will communicate performance expectations, ensure team members understand the impact of their performance on company success, and coach and develop the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing. They will support and communicate the strategic relevance of corporate initiatives and execute corporate plans to produce desired results. The SM must demonstrate the highest level of professionalism, integrity, and honesty, and conduct themselves in a manner that will influence and earn the respect of team members and management, displaying a positive and enthusiastic attitude to inspire and motivate others to achieve goals. The SM is responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations, empowering team members to respond to and resolve customer issues within established parameters and driving a high level of customer service through follow-up and customer outreach. They will compile and follow up on customer requests. The SM attains sales projections and sales quotas, develops strategies to maximize personal and team members sales potential, observes operations to identify successes and opportunities for improvement, recognizes strengths and identifies root cause of operational problems, and coaches the store staff to address and correct them. They review and analyze reports, identify trends, opportunities and available resources, and develop plans to address issues. The SM keeps management informed of competitor marketing, merchandising, and payment programs and advises management on new or changing merchandise and services needs and excesses, implementing initiatives that will change behaviors to produce results. They work with other Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives, demonstrating an ability to motivate, persuade, and influence the actions of others. The SM demonstrates a commitment to the Company’s People First vision, is responsible for the selection and development of talent to drive store growth, provides a compelling onboarding experience and ongoing coaching and development in operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising. They communicate performance expectations, set actionable goals for self and others, monitor progress and performance against desired behaviors, maintain open communication with team members and management, encouraging participation and idea sharing, and maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards. The SM is responsible for establishing a positive, professional work atmosphere where team members can bring their full selves to work and want to do their best, ensuring all team members, guests and vendors are treated with respect and valued for their contribution. They achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments. The SM works a schedule based on the right time to effectively run their business, including a combination of both opening and closing shifts, weekday and weekends dependent on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop their team. Typical hours should aim for a five-day, 40-hour work week during non-peak hours, with hours increasing during peak selling periods. They perform additional duties and projects as assigned. Consistent regular scheduled attendance is considered an essential function of this job.

Requirements

Minimum of 2 years of college preferred
At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
Preference will be given to candidates with specialty retail or jewelry experience.
Advanced Communication skillset, both written and verbal.
Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills to provide effective team member training and excellent customer presentations.
Strong problem solving and conflict management skills to support internal and external customers.
Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Bilingual skills are a plus.

Nice To Haves

Preference will be given to candidates that are Diamond Council of America (DCA) certified.

Responsibilities

Lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development.
Champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.
Communicate performance expectations and ensure all team members understand the impact of their performance on company success.
Coach and develop the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
Support and communicate the strategic relevance of corporate initiatives and execute corporate plans to produce desired results.
Demonstrate the highest level of professionalism, integrity, and honesty.
Ensure team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
Empower team members to respond to and resolve customer issues within established parameters and drive a high level of customer service through follow-up and customer outreach.
Attain sales projections and sales quotas as set by the Company and develop strategies to maximize both personal and team members sales potential while achieving goals.
Observe operations to identify successes and opportunities for improvement, recognize strengths and identify root cause of operational problems, and coach the store staff to address and correct them.
Review and analyze reports, identify trends, opportunities and available resources, and develop plans to address issues.
Keep management informed of the marketing, merchandising, and payment programs of the competitors within the area and advise management new or changing merchandise and services needs and excesses.
Implement initiatives that will change behaviors to produce results.
Work with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives.
Demonstrate an ability to motivate, persuade, and influence the actions of others.
Provide a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising.
Communicate performance expectations, set actionable goals for self and others and monitor progress and performance against desired behaviors.
Maintain open communication with team members and management, encouraging participation and idea sharing.
Maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards.
Establish a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best.
Ensure all team members, guests and vendors are treated with respect and valued for their contribution.
Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule based on the right time to effectively run your business including a combination of both opening and closing shifts, weekday and weekends dependent on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team.
Perform additional duties and projects as assigned.